I had a long break in writing reviews of Starbucks stores, but I’m back at it again. Here we are in Orange, California, at the Starbucks on Katella and Main. It’s near a Chili’s, a theater, an ice cream place, and a restaurant called King’s Fish.
I arrived at 8:o6 pm on Sunday June 6th after an intense day of being at Disneyland literally all day. My mom is at home resting, and I’m on my first Starbucks trip out for the day. It’s too bad there is no Starbucks coffeehouse right at Disneyland. I ordered a tall Sumatra in a for-here cup, and a Strawberry Banana Vivanno. The barista prepared a “pour over” cup of Sumatra. I plunked down at a larger community table, and one other person worked on his laptop.
The store was very quiet. Only a few people came and went. This store has a drive-through too, but since I never use the drive-through I’m not sure how that compares. It generally sounded like a quiet store.
As I sat writing this, one barista came out, stocked the condiment area, and then a little later, a man came out and swept in the lobby a little. In total, it looked like three people were working. A black apron barista (with his name embroidered on it, ‘Andy’), and a young woman at the register and another green apron barista at the bar.
What’s interesting about this store is their Frappuccino creativity: When I placed my order at the register, I saw that the store had prepared their own list of store “exclusive Frappuccino” recipes. I asked the young woman at the register if I could take a photo of their recipes, explaining that my own store in Seattle would get a kick out of it. She obliged, a little begrudgingly, a little suspicious that I would want this. (I genuinely do like the creativity in the idea.)
I sat down and the nice register barista brought out my drinks to me. That was nice of her to do! I liked that she put my cold drinks in nice glass for-here ware. Though I really had no room left in me for yet one more drink, I got up a second time and ordered a Frappuccino because I decided I had to try one of the house exclusive Frappuccino recipes. I ordered the Caramel Apple Frappuccino. Unfortunately, after I drank a tall Sumatra, a Vivanno with dark cherry syrup, and a tall Caramel Apple Frappuccino, I nearly felt sick. I didn’t even walk in thirsty or hungry. My advice to my readers is not to order all of those things at one visit to a Starbucks. This store has two Verismo machines for those who were wondering about that.
I used the restroom while I was there. I can’t comment on the state of the men’s room, but the ladies’ room was clean except for the floor. Underneath the soap dispenser, on the floor, was a puddle of soap. When I glanced at it at first I had the passing thought that it was a spill of something strawberry, but then realized the more obvious that the puddle was directly underneath the soap dispenser and the soap is pinkish in color. It was a definite puddle. I think the soap dispenser has a leak, or is poorly placed since it is not over the sink. I actually do not ding the baristas for the puddle of soap – It could be that they clean that every hour and it constantly comes back. That would be the nature of old soap dispensers poorly placed over floors and not over sinks. I bet the baristas are constantly grousing about the soap dispenser. Also, there were some footprints on the floor, like as if it had been walked on when it was wet, or someone came in with wet shoes.
I was one of the last people in the store and I looked around again before I left. One thing I noticed is that there were no cold to-go cups. I’ve heard of places where they sell out fast but hadn’t really seen that. There are cold cups all over downtown Seattle.
The baristas were friendly. The beverages delicious. The pour over cup of Sumatra was fine. I liked that the store exuded some of its own special personality: The exclusive Frappuccino recipe list, and hanging in the store were some decorations (from Memorial Day, I assume) of little mini flags. At the end of my visit, the baristas’ conversations got a little loud, making it hard for me to write this blog post, but since it was literally the end of the work day, I would expect this to happen. This is an above average store – gets a B+. The bathroom floor could have been a little cleaner.
If you are curious about other store reviews that are on this site, here are a few older episodes:
Starbucks store reviewer Juan Valdez rides again (Silverdale, Washington store review)
Store review – North Bend, Washington
Store review – A licensed store and company-operated store in Seattle
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I am interested for the Store’s exclusive Frappuccino recipes list. It is very good. The consideration is kind for a customer.
Thank you for pic of the list (including shadow of your cute right hand and the strap) 😀
By the way, I am interested in that also. The store where you give a judgment of “AAA”.
Great review!
I have been to some Orange County Stores too…my favorite one is the store in Cypress on Katella & Meridian. Just BEEEAUTIFUL!! And like the store you review, it also has those warm orange colors that make it so cozy. And the Southern / Mexican influence is also really cool!
I uploaded a photo I made…
Orange County is wonderful, Starbucks is wonderful…that goes great together.
Very interesting your review of this store. I find it so interesting how different each store is depending on the baristas, store managers, etc. I like my local SB, but certainly the cleanliness and interaction of the baristas changes from day to day depending on their moods and who is on. I find from one SB to another there is no quality control and consistency. Bathrooms are sometimes quite clean and other times not so. Has Howard ever made a visit outside of Seattle to check on other stores? And am curious how many stores each district manager oversees. I see our district manager periodically, but then there are long stretches of him not there. It could also be he is there when I am not.
@purple1 and @Sbirr –
@Sbirr – That is a great link of pic of store fronts. I like the photo of the Starbucks in Münster. Is that anywhere near the Ulmer Münster? Next trip to southern California, I will have to get to that store in Cypress. You might see a review of that store on here sometime! 🙂
@purple1 – When Howard or top execs are traveling to other Starbucks outside of WA, I pretty much hear that their visits are planned and announced. It creates a situation of a bit of a classic ‘dog and pony’ show for them. I’m sure bathroom floors are perfect. Though if you’re a barista anywhere in downtown Seattle, or any beacon store, I believe you’re constantly thinking that there could be an executive in the room. I have heard from one barista (who once in a blue moon comments here) that she treats every customer as an exec from the SSC she doesn’t know, or as if there could be a Starbucks executive in the room watching her.
As to the District Manager question, I’ve never asked and really don’t know. I’d have to make a wild guess of somewhere around 8 to 12 stores tops. I think 12 might be too high of a number. There are some stores where I never see a DM. Above the DM level is the mysterious RD level of management – I usually don’t know the RDs. I never see them. And then above the RD is the RVP – And right in my area, we have an amazing RVP. And obviously, all the RVPs probably report to an EVP (there are only very few of those) who then reports directly to Cliff Burrow and the big H.
Melody- I know with large corporations there are many layers of executives, but sometimes I think too many layers and as a result nothing gets done or gets done slowly. For instance, the changes in the rewards program or responses to customer questions or complaints don’t seem to filter down effectively. Anyway, I know this response is off the topic, but in some ways it indirectly shows in how each store is operated and I do find it amazing how each store is viewed differently by customers in a respective region. And if I am not positive, wasn’t there a time when there were focus type groups at the stores where they asked customers for their opinions about how service, etc. was?
@Melody
Thank you so much!! This is just a small part of my collection. On my computer I have over 700 pics of Starbucks Stores that I have been to over the globe. I am kinda like Winter…always when I’m on the go, I got my camera with me and I shoot photos of every store. I wanna have a photo of every store I have been to. I do that since the beginning of my Starbucks passion. So there are parallels. 😉
No…the Starbucks is in a city called Münster, it is in the Northern part of Germany. The church you meant is in a city called Ulm which is in the south of Germany and just the church is called Münster.
Oh yes…I remember. The store in Cypress was near a little mall and it was very cozy and clean inside. But it is smaller than it seems to be on the photo.
The more you go south of Cali, the more colorful the stores get, in my opinion. All that culminates then in Mexico, where some stores are the most colorful ones I have seen in my life.
“Andy’s Biscotti Chip Frappuccino” sounds interesting, though I’d probably go with the “Anderson Frappuccino.” It’d be fun for each store to have its partners make up their own recipes, along with pertinent/funny names!
I love palm trees. Interesting list of frappuccinos!
I’m so curious about that apple frap. What was it made of? I would guess apple cider but I have never thought that would make a mix drink.
Wow, that sounds really great now that I think about it….
@Christopher, My best guess is that it is just made of apple juice, caramel syrup, and cream base syrup. Not totally sure either though…
I love the idea of the exclusive frappuccino list! I usually get the same thing (mocha), sometimes with peppermint added. I never really think beyond that for adding flavors. This would be a great way to try some new combos!
The exclusive frappuccino list in the idea of good customer service actually turns out to be a very bad thing.
Example: Barista A has a very special drink suggestion to a customer that is not on the menu and is not just a simple add on. This customer comes back to the same store and greets Barista B. Barista A is not working and the customer not knowing what was suggesting cannot describe non standard drink and leaves store without getting beverage desired. This means that this customer now will only try to come in when Barista A is working. Store loses business other times of day. Store loses labor from things that cannot be rang, drink times go up, Baristas get less hours.
Example: Store A has special drink like this on menu. Customer goes to Store B and asks for “Peppermint Cookie Frappuccino.” Store B does not have recipe since it is not standard. Customer leaves without beverage they wanted. Customer then feels that the only time they can get a drink is when they are near Store A. Starbucks loses business when customer is not near Store A.
We had a partner that did this same sort of thing (thank god he was eventually fired). This actually not only made customers resent other Baristas for not knowing their fabricated drink, it lost the company money.
One last thing. As of last week an EVP was chosen to visit my store. In turn we recieved all new furniture, our outside was completely re-landscaped and inside of store was partially renovated. Our staff for that day was two people more on average than we normally get. No wonder why they keep trying to cut labor. They walk into a spotless new store with 6 people on the floor on a slow day.
Darth,
that is something that has put me to thinking. Your grasp on the real world custom drink thing that is.
Do you feel like there is room for a menu expansion? I know my normal is kinda out of left field and I have had baristas in the past who didn’t even know what I was saying. I usually order a 4 pump cinamon dolce 2 pump rasberry 1% frapp no whip with chocolate drizzle (it’s a mouthful, but you should try it sometime) It has gotten to the point now though, that unless it is our usual buxs I just order something off the menu. I wish there was more, but I always assume that there isn’t to keep training time down. I can always order a custom drink, as long as the person behind the counter is a somebody and not just a warm body.
What are your thoughts?
Ah, a quiet Starbucks. That’s always very pleasant. And I love the idea of a list of “store exclusive” Frappuccinos! Very creative and very cool. Thanks for sharing this! Maybe I’ll mention that idea to my regular store. 🙂
@Christopher – Whoa. You usually order a “4 pump cinamon dolce 2 pump rasberry 1% frapp no whip with chocolate drizzle” – Do you drink coffee?
Haven’t gotten to read the posts much the past couple days. very nice post, thanks for sharing your stories of your experiences outside of the Starbucks in Seattle. Since you have probably the gold standard of stores there, I am so intrigued and interested in hearing what you think of stores farther away from the headquarters! 🙂
Love the custom frappuchino idea. Even though I’ve never had anything but a strawberries and cream (once, okay? we got it for T and she hated it) and a regular old Mocha frapp. Im curious if you’ve done any polling on reader’s favorites? Its really the only thing I will buy in the summer.I can make the iced coffees at home and I don’t really go for the experience (funny because everyone else seems to!)
Getting more for your money than you knew!
One of the most unsanitary things I see at Starbucks is when they sample a new product, in this case, their new Refreshers beverage. Many stores place a tray of small sample cups, with straws, on the counter at the register. A good spot to show it off but those small sample cups become petrie dishes because they are placed between the customer and the cashier. Germs are flying during every transaction, and guess where they are falling? Yes, in those little cups. Think twice before drinking down that sample of goodness!
Hi Gary! Welcome. I’m on my phone, sorry this is short and sloppy. How did you pick this 2 year old article for this comment. I don’t worry too much about samples. The food at large buffet is probably riskier. Or fair food sometimes stored on palates outdoors, lord knows what ends up on it. Actually bulk foods in grocery stores sometimes look icky to me. But overall, I don’t worry. Everything has some risk, and those sample drinks usually come and go fast. This is a bit choppy and doesn’t quite say what I want it to…