Starbucks is experimenting with a new espresso bar beverage called the “Ristretto Bianco.” I had heard gossip that it was being tested in Portland, Oregon, Lexington, Kentucky, and somewhere in Ohio. I decided I was going to find it and give it a try, and so I got in my car, driving southbound on a gray Saturday, and ended up in Portland. It was nearly random, but I found a Starbucks on the corner of SW 6th and SW Salmon.
Sydney, who describes her store as “cohesive and dedicated,” made my drink. I have to admit, I don’t usually drink latte type beverages. Most of my usual beverages don’t include an espresso shot of coffee as an ingredient. This was very good, and I would get it again. It was sweeter than a typical latte with much more pronounced coffee flavor. However it felt filling, and I almost think that next time I would order a short size (8 ounces). I could barely finish my tall Ristretto Bianco which paired nicely with the vanilla bean cupcake. I ended up with more than one tall Ristretto Biancos because I told Sydney I was writing an article about the beverage and so I ended up getting a second one which had a better look to it, according to her. Since I wasn’t sure exactly what the Ristretto Bianco was supposed to look like, it looked just fine to me.
Notice that the menu board (if you can tell in the photo below) shows two prices for this beverage: it lists a “short” and a “tall” size. It is interesting that there is no advertised pricing for a Grande or a Venti. The default milk for this beverage is whole milk, and the standard beverage comes with a lot of shots. A tall has three shots, a Grande has four shots, and a Venti has five shots. However please do not hold me to that listing of number of shots per drink! I have heard gossip that is the number of shots per size, but that sounds like an incredible number of shots! And I have not really confirmed that information.
Here’s the store’s contact information:
Starbucks – Store #474
1009 SW 6th Avenue
Portland, Oregon 97204
(503) 241 7408
By the way, I recognize that Portland has a number of Starbucks but as luck would have it, this Starbucks on SW 6th Avenue was the first one I found. I didn’t have time to go visit more stores because I had to drive back to Seattle, but that could be for another blog article!
Kudos to Sydney for being so welcoming. Many readers of this blog are familiar with my occasional hassles of Starbucks stores where baristas run out from behind the counter and start yelling, “hey you can’t take photos in here!” This store simply was not like that. Clearly, they are up to date on the latest policies because the sight of my camera didn’t disturb anyone at all. In 2009, Starbucks revised their store photography policy to allow customers to take in-store photos for non-professional use. Here is my previous blog article on that topic:
Time to clear up confusion around the Starbucks photo policy
If you like to read about things that Starbucks tests, here are a few more blog articles about “test” products and beverages. Keep in mind, most things that get tested never launch nationally. But they’re still fun to read about!
- Goodbye “push button” espresso – the Simonelli has arrived
- Starbucks tests “Refreshers” – Strawberry-Citrus and Orange-Melon
- Sorbetto – The 2008 delicious part of Starbucks history that didn’t make it
- The “mini treats” test in October 2010 in Arizona – Amazing tiny treats!
- Starbucks tests “Refreshers” in San Diego – Cool-Lime and Berry-Hibiscus flavors
- Starbucks experiments with digital menuboards
- Starbucks tests the Honey Vanilla Vivanno (September 2009)
So the real question is, ‘will this work?’ Essentially this is a much more authentic latte than the typical overly sweet milk and sugar beverage that is often sold at Starbucks. A part of me doubts this is such a great idea. From what I can see, Starbucks thrives on telling customers they can have their beverage anyway they like. Starbucks customers are not latte purists. I can see that there will be some customers who say, “I’d like a Grande Ristretto Bianco with soy milk, with white mocha and raspberry and extra hot.” It seems like that order is basically a Soy Raspberry White Mocha made with extra shots (which are Ristretto shots), but in the end that drink would bear little resemblance to the drink I tried today. I feel like I’m missing something here! I want to make it clear that I like the new beverage, but the Starbucks way of doing business involves customers modifying drinks in every way imaginable.
Has anyone here tried this? What do you think?
Related posts
Sponsors
Recent Comments
- DEVIN on Compostable Straws Land in Seattle Starbucks Stores
- coffeebeanz on Why do you go to Starbucks less often? (If that’s true for you)
- Willi on You can now buy a Siren statue: $6,000
- Willi on A major revamp of your drink recipe: Testing syrup extracts and cane sugar
- Skip on Why do you go to Starbucks less often? (If that’s true for you)
@me – Hi and welcome! Sorry it took so long for me approve your comment. I don’t know why but yours got caught in my spam filter. First off, I agree that this is a perfect drink for just say “no” moreso than other beverages. A venti Ristretto Bianco with Raspberry topped with caramel drizzle is nothing like the beautiful properly made drink that I drank.
I don’t understand the pricing. There is no charge for a ristretto shot but 75 cent charge for a normal shot? Aren’t they both using labor and espresso? I’m definitely not “getting” the price structure here for this drink. Any help would be appreciated! Sorry to be slow on this.
~Melody
Really all this drink is is a triple ristretto tall whole milk latte which you can order anywhere. I made this at my store today and it was good. Sweet, dense, and creamy.
Melody – Just had to let you know that your mouth watering picture made me drop my laptop on Sunday, jump in my car and drive down to Starbucks to enjoy a latte!
I know the Starbucks double shot on ice was cheaper than an americano, add a shot, and add classic in the venti size. Some promotional drinks are cheaper. If you were to order it else where it would be a tall latte add two shots. I think it ends up being a bargain, but it don’t recall a tall latte pricing off the top of my head.
Melody, I just ordered a Ristretto Bianco and had to google it to find out more. I am a SB junkie and go at least twice a day. I waver between a nonfat latte and an Americano…this is absolutely the best of both worlds.
By the way, Cincinnati is the city in Ohio where it is being tested. Luckily enough, I will be in Lexington later this week and will be able to have one there, too!
I made a Ristretto Bianco for myself at work (per your description.) It was good. Not quite strong enough for me as I drink a strong Americano. But, this helped me to realize that for my customers that “don’t like a strong coffee flavor,” I can suggest they get Ristretto shots in any beverage.
As always, thanks for sharing. 🙂
i haven’t seen this yet on the east coast, would be interested to try it
Is this not just a flat White?
We’ve already talked about this at my Sbux. I’m having it made for me tomorrow. I think I will need the whole milk vs my usual skim because it’s just FREEZING here. (even tho the drink temp may be not as hot, the whole milk will = warmth on these frigid days!…..as in, more fat)
I’ve got to taste it in one of the nearest outlets in the Metro where I stayed for three months. Latte is always perfect for my taste. Whenever I thirst for it, I just drop by at the nearest coffee shop may it be Starbucks or not.
Working in a newer market, we don’t see many ‘traditional’ espresso beverages sold in our store. Occasionally we’ll get a European visitor who will want a cappuccino or plain latte, but we mostly sell flavored beverages. I’ll have to try to construct this myself, I love an espresso beverage that has enough sweetness from proper milk steaming / foaming to not need any add-ins!
@Patrick – I’m not sure the recipe for a Flat White. Does the UK’s Flat White use ristretto shots? I think this is almost the same thing, but it looks to me like Starbucks would be launching this sans latte art.
I posted on MSI in hopes the thread with draw attention to both your blog and potentially showing interest to launch nationally. I would love to be able to enjoy a Ristretto Bianco on a lunch or afternoon study session.
@melody the flat white is meant to be stronger alright, but I’m not sure if it’s ristretto or just espresso. The key is the milk, whole and steamed differently. Here it’s a double shot in a short serving. There is no tall.
@Kevin – I’m not sure if they’re actually in Lexington, but they are in Kentucky. I got mine from the next town south on I-75 – Richmond.
This drink is really good made with soy too. I can’t drink milk, so I had to settle for the soy version. 🙂 I usually get a vanilla latte, but this is sooooo much better! I wish the campus Starbucks were serving them too.
I haven’t tried this but this is the Starbuck’s I go to everyday on my way to work. The people who work there are great and they always have so much information about the coffee. I’m glad they impressed you with their customer service because they always deliver for me.
Finally, afer some confusion, got this made for me at my regular Sbux.
My impressions were about the same as Melody’s. It did tast sweeter, alot of that for me, I think, would be the whole milk, since I drink skim all the time, for yrs. The shots were good…have been on and off kind of ‘bitter’ to me lately, in my regulat 4shot tall…..
UNfortunately, since the drink is “not on the menu”, they charged me for a triple tall latte. $3.+ something lus $1.25 for 3 shots. Total pre-tax (which is 10.5% here) was $4.70. Remembering the listed price in Portland was $3.65, I bleieve….this seems a little crazy to be paying over $1.00 more, because “it’s not on the menu”. Also, had the same feeling of ‘fullness’ that Melody mentioned…and I was very hungry when I went in. I think that too was due to the whole milk. (for me)
I think I would like the ristretto shots again….. but should they be charged as much as a regular shot? I don’t know. At least a little more consistency across the country…
Your report on the Ristretto Bianco is totally interesting to hear.
As to pricing – I assume that there will be a promo price for this drink, but there is no way to ring up a promo price now. I remember that when I went and tried to have 1912 Pike recreate the beverage that I thought I paid $4.40 before tax, but maybe it was $4.70. I don’t know exactly. But the promo price definitely was $3.65 in Portland. I think if you look at the menu board, the short was $3.25.
Ristretto shots are little sweeter, and it’s amazing how filling steamed whole milk is. This would be a deadly drink with breve – That sounds like it would be delicious. Just for fun, I need to give a try a double short breve Ristretto Bianco.
Personally, I would ring it in as a quad espresso, add dairy as a latte seems overkill since you are getting half espresso. I would love to see a promotional pricing! More importantly would love to see a recipe!
getting half the espresso (as 3 ristretto shots) shouldn’t even be a ‘quad’, I’m thinking. ???
Just found your blog from bloggeries, just wanted to say I love your blog! I love Starbucks!
Hi Ashley! Thanks for checking out my site. This is the blog for those with a pretty intense Starbucks addiction! LOL. Hope you’l “like” the facebook page too.
[…] one of the more popular Starbucks blogs on the planet, devoted to the company she loves. Notice in this post, she reviews a new Starbucks drink, and explains that she’s not sure if ‘it will […]
Melody, I wonder what it means where your receipt says membership expired? Do you know if there is any type of effect because of this? I have not heard of an expiration of anything related to the rewards program and I am just wanting to know if you have heard anything.
@Taylor – the expiration info is referring to the first Gold card program. It was a program that they had a couple years ago. The special Starbucks card was black with a gold cup printed on it. The membership (bought or invited) was good for one year. (All memberships have since phased out).
So if the old gold card is still be used, it will show on the receipt as membership being expired, though it can still be used for all the perks of the new gold membership. There is more to it, but I didn’t want to go into lots of detail in case you already knew about the previous gold program. 🙂
I live in Lexington, KY, and just tried my first Ristretto Bianco last night. Loved it! I had asked for a grande cappuccino and then found out they were testing the RB (or maybe it’s here for good now, i’m not sure) – so, i went for that instead. However, i didn’t re-specify the size, so i’m assuming they gave it to me in a grande cup (it looked like the size cup i normally get, which is grande). They said that size has *4* shots of espresso, so i changed it to 3. The gr. capp. only has 2. Figured i’d work my way up to 4. What i love is that the RB is essentially what i have been asking them to do to my cappuccino for years: ‘please make it velvety/creamy’. Now i can just say Ristretto Bianco and that’s it.
Iabsolutely LOVE the Ristretto Bianco Latte. With the understanding this is a test market beverage I would think Barista’s would be consistent in order to help successfully launch this beverage.
When the beverage launched I was greatly pleasured in the flavor and 4 shots in my Venti. Generally, I visit the same Starbucks, but on occassion stop by a location close to work. The other day I was handed my drink and asked I did a “10 second pour is that okay? Who is the Barista? Today, which is my birthday, I thought I would start my day off with a Starbucks RB. I headed out to locate a Starbucks, as I stayed over a a friends last night I would not be visiting my favorite St John’s store! Placed my order for a VENTI RB and she asks “Ristretto Bianco Latte? like she is unsure of beverage I ordered. I confirmed and she counters with single or double pour? My best known response a 5 am is VENTI, thinking they knew how many shots were in a Venti RB. She counters with “single” then? and tells me if I want add shots I need to pay. I explain that it was my understanding thatVenti RB had 4 shots. Unbelieveably her response, which I never have experienced anything close to, was I have worked at Starbucks for many years and there is no recipe book that calls for that many shot in a RB. At this point two others are behind me and I just tell he to make it how it is supposed to be (thinking I might be pleasingly surprised with the outcome). As I sip my drink once home all I taste is steamed milk. This is not the way to successfully test market a beverage. The WONDERFUL Ristretto flavor that I love so much was missing! For this to successfully launch please ensure all the locations serve the same drink. I would never made RB my preferred drink if my first experience was what I experienced this morning. And I would never return to Starbucks if it was my first visit….
Was it on the menu boards at that location? If so, then that is terrible. They should know how to prepare all the beverages on the menu.
I think it probably is because the drink is designed as a short or a tall. It is NEVER listed as a grande or venti offering. Some people just don’t know that it can be done that way.
Funny thing. I got an advertising e-mail from SB (since I’m in the Portland area). It specifically said it was available in select stores. There was a link to find the stores that have Ristretto Bianco. The link didn’t work (no way to find these stores). I e-mailed support to find out how I could find which stores carried this. They reply “due to the nature of your e-mail, we are unable to reply”. Whaaaaaaaaaa? So I explained to them carefully how to get to their own store locator site (where the e-mail pointed), and tell me either there IS or IS NOT any way to find the stores that carry RB. Their reply? They are “sorry”, but they cannot tell me which stores carry this, nor can they tell me how to find which stores carry this.
So I wonder if the marketing department knows that customer service doesn’t know what they are marketing?
@1Jerry — I recently had a frustrating “conversation” with Starbucks eMail Customer Service too. I should have known better.
I bet the person(s) who “signed” the Starbucks Customer Service email had a name that would seem to come from a foreign country. Starbucks Customer Service is handled by a contractor that uses centers (call and internet) that are located in 27 countries (their “home office” is in the USA, but most work is done elseware). They read scripts on a computer screen and have no clue on anything current with Starbucks.
Your storys of bad customer service reminds me of those “Peggy” commercials. I’m sure you’ve heard them. In one somebody calls in to redeem their miles. When he tells “Peggy” how many miles he want to redeem “Peggy” make calculator noises and comes back and says “500”. The surprised guy exclaims “500 dollars!” and “Peggy” says “no 5 dollars less the redemption fee of 50 cents.
In Taiwan we’ve just seen the launch of the Ristretto Bianco… a strange name for a drink that is essentially just a double cappuccino with an extra shot. Not surprisingly, their triple shot barely tastes like a decent double.
What’s worse, I drank that exact drink years ago… But the milky foam seems a little bit more ‘refined’… I will try it again! Have you?