Today is Earth Day 2011, and in honor of that event I thought I would discuss something “green” that Starbucks does: Grounds For Your Garden. For those who do not know, this is a program that Starbucks launched in 1995 which offers customers the opportunity to take used coffee grounds for use in their garden. The grounds are usually packaged in five pound bags, and are free of charge to the customer.
I recently found myself wondering if this program was still alive and well. I saw a particular MyStarbucksIdea.com thread, and I worried that perhaps Ground For Your Garden had become a casualty of current lean labor practices at Starbucks. I wondered: If I wanted grounds for my garden (I don’t actually have a garden. This is a hypothetical question) would I be able to easily get them? It seemed like a timely question for Earth Day.
By the way, for a little more context, here is the MyStarbucksIdea thread that inspired this blog article:
Tell the truth about giving away coffee grounds
Here’s my adventure in looking for the used coffee grounds:
Leschi Starbucks (Store #3238 – King County) 121 Lakeside Avenue, Seattle, WA 98122 (206) 720 – 4803: I arrived at this store shortly after noon. Immediately I looked around for a small grounds for your garden bin. I didn’t see one anywhere. I ordered Italian Roast coffee and an oatmeal with java chips added, and at the register I inquired about whether I could get any grounds for my garden. The register barista explained that since the store has complete in-store composting (both customer facing and on the partner operations side too) that all of their compost was in one big bag. She explained that there were some banana peels in it. She offered that if I had a little cardboard box, she would gladly scoop some out for me. She sounded very sincere with her offer. I politely declined. In fact, I don’t have any use for used coffee grounds. I ate my oatmeal and played on my phone. While I was eating, a barista named Sandor came out and did a lobby slide. He asked me ‘how did I like oatmeal with java chips?’ We made small talk for a few minutes. This store was just incredibly friendly. They seemed like they were very sincere in their offer to scoop out grounds, and I was impressed that Sandor even knew I had ordered the oatmeal with java chips.
15th Avenue Starbucks also called 15th Avenue Coffee and Tea (King County) – 328 – 15th Avenue East, Seattle, WA (206) 323 – 1568: I don’t remember exactly what time I arrived at this store, but I think it was shortly before 1:00 p.m. I walked in and was warmly greeted by barista-Luke who knows me well. I looked around for a Grounds For Your Garden bin and found none. I told Luke that I was looking for grounds, as he made me an iced Kenya from the Clover. Unintentionally, I had almost the identical conversation as when I had visited the Leschi Starbucks. He stated that the store was fully recycling and composting both customer facing and partner facing, and that he warned me that there were banana peels in the grounds but that he would scoop some out for me if I wanted some. I declined the offer of the grounds. I realized that if I wanted to figure out if Grounds For Your Garden is alive and well, I would have get out of Seattle which is just a Starbucks anomaly in so many ways. I got in my car and drove north.
220th & Hwy 99 Starbucks (Store 3339 – Snohomish County) – 21920 Highway 99, Edmonds, WA 98026 (425) 775 – 4266: I arrived at this Starbucks a little after 2:00 p.m. I easily found the bin for the grounds and it was empty. This is the only Clover Starbucks in Snohomish County, as far as I know. I ordered an iced tea and inquired with a barista who was juggling five things at once, whether I could get grounds for my garden. I explained that their bin was empty. The barista (whose name I do not know) apologized profusely that there were no grounds. She said that she would be happy to bag some up for me if I didn’t mind waiting until after she got through the line. I declined the offer of the grounds. The store was far too busy for me to take the time to explain to the baristas that I was writing a blog article on Grounds For Your Garden. But it looked like they were managing the line, and I appreciated the friendly offer to bag up some grounds. I continued my journey north.
Starbucks (Store 10531 – Snohomish County) – 16809 Highway 99, Lynnwood, WA 98037 (425) 741 – 6537: Next stop was another Starbucks along Highway 99. I walked in and easily found the bin full of coffee grounds. I ordered an iced coffee and had a mini carrot cake cupcake, and stayed long enough to recharge up my phone’s battery. I continued driving north.
Starbucks (Store #10765 – Snohomish County) – 11802 Evergreen Way, Everett, WA 98204 (425) 348 – 7310: Next stop was another Starbucks along Highway 99, which is referred to as “Evergreen Way” when you are in Everett. I went inside and easily found the empty Grounds For Your Garden bin. I asked the register barista about it, and she said apologized and said that the bin is almost always empty. She explained that that store has a regular customer who consistently picks up the grounds shortly after they’re bagged up, and so the bin is often empty. She said she might have a little bit of grounds that she could bag up for me. I said “no thanks.” I got some coffee and a sandwich, and browsed my phone a little.
Starbucks (Store #3271 – Snohomish County) – 520 – 128th Street S.W., Everett, WA 98204 (425) 355 – 2478: I finally turned off Highway 99, and found yet another Starbucks. I went in and ordered a tall chai creme Frappuccino. I easily found the Grounds For Your Garden bin. It was empty. I inquired with the register barista, who immediately offered to bag some up for me. I declined. The store wasn’t terribly busy so explained that I was just writing a blog article about the used coffee grounds. She really wanted me to have some grounds and asked again, “Are you sure you don’t want me to bag some up?” I tried to explain very honestly that I was just doing research for a blog article. It was now about 4:30 in the afternoon, and already very tired of driving around looking for bins. I left the baristas the url to my blog, and soon was on my way. I knew there was another Starbucks not too far away, so I kept going.
“Murphy’s Corner” Starbucks (Store #3256 – Snohomish County) – 12906 Bothell – Everett Highway, Everett WA 92808 (425) 357 – 0698: By the time I got to this Starbucks I was worn out. I also felt like I could not consume anymore food or beverage. I walked in and met two partners: Amanda and Alex. Amanda remembered me from the time that I dropped by that store to write a review of the Starbucks Refreshers. It was about 5:15 in the afternoon. Alex had a ton of energy and I was thankful because I had none. I couldn’t decide what to order because nothing sounded good, so Alex suggested his favorite drink: Iced black tea with strawberry sauce. I ordered his drink. I explained to the partners that I was doing research on how easy it might be to get grounds for my garden, assuming I had a garden. It was a friendly and short visit to the store. And as you can see by the attached photo, there were grounds ready to go in their bin.
Starbucks (Store #3371 – King County) 20121 Aurora Avenue North, Shoreline, WA 98133 (20) 533 – 9520: I was driving south on Aurora (which is actually Highway 99) and saw one more Starbucks that I could easily drop by. I went in and saw that the store was slow, and the partners appeared to cleaning up a bit. It was now about 6:15 in the evening, and it was cooling off. I ordered a tall hot chai with one pump of vanilla. Since it was slow I explained to the register partner, Lori, that I write a blog. She seemed interested in it, and so I wrote down the url to it for her. I easily found the bin of grounds, and the photo is attached. I didn’t stay very long. At this point I was eager to get home.
***
What did I learn from this journey? I remembered that I’m not a fan of driving around all over the place. I would say that “Grounds For Your Garden” is alive and well in Snohomish County, Washington, and that a customer could easily request the grounds if at a Starbucks in Seattle. The MyStarbucksIdea.com thread that inspired this blog post was one where a customer was frustrated by not being able to find used coffee grounds at Starbucks in Orange County, California. I still wonder if these free coffee grounds are being offered in many places, or whether my experiences were a fluke. In addition to the above, I would also say that I today I met many Starbucks-enthusiastic partners.
The real question is this: What is your experience with Grounds For Your Garden and do you take advantage of the free used coffee grounds which can be used for compost in a garden?
Lastly, don’t forget that today, in celebration of Earth Day, if you bring your own cup, mug, or tumbler into a Starbucks you can free coffee or tea in it. In addition, travel tumblers are 20% off today only! Feel free to talk about anything “green” Starbucks does, or how your Earth Day is going (did you get your free coffee?) or any other Starbucks-related topic!
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I live and work in New York City and although we don’t leave our coffee grinds out for anyone just to pick up, upon request we will save the coffee grinds. There is someone who right now asked if we could save them every monday which we do. There’s not a lot of green space for individuals in NYC so I understand why we dont’ just put it out– but my store will happily do it for anyone who wants it.
So sorry to hear you had such a bad experience. It comes down to each barista to make Starbucks legendary! That’s what we stand for. *sigh*
Wow Melody you went to all those stores! This is a great post. My local SB does give out coffee grounds for the garden both from a container (where they have some already made) or by order if you ask. I have gotten some grounds before, but not yet in this season. My local SB has been very accomodating re this and the other SB I go to as well as provided me with grounds. Around here I see many people making use of this program.
I live in London (UK) and visit five different Sbux on a fairly regular basis and I’ve only noticed the free grounds in a couple of stores. One had the bags by the counter where you pick-up your drinks and the other had them by the door as you exit. They’re in smaller bags over here, though not sure of size.
To be honest, because I don’t have a garden, I’ve never had reason to look for them.
Regards,
Klair
Here in Northampton, MA, a customer actually asked this week if they had any coffee grounds. It seemed as though they didn’t really start up until around May, but the barista offered the customer to come back in the day or the next day and they could make some grounds ready for her to take.
re: the coffee grounds. I don’t recall seeing any this spring (?) yet but I know my store and many Sbux around here had them last yr, and other yrs. I don’t have any use for them where I live now so I’m not as continually observant about them. But I have a couple friends who got them all last summer.
I think they tend to put them out more toward “warmth” around here..which, with the exception of maybe one or two days, hasn’t happened yet this spring. cold(er) mostly.
we got rid of the bucket i got disgusted people put all their trash in it
My store never puts them out because there is just no demand for them, plus all of our organics and stuff have a composting bin that they go in.
If a customer asks for organics, someone would just get them a small bag of it. We don’t really get complaints about not having a “grounds for your garden” bin. I would have to agree that the program is sort of dead in some places though.
I very rarely see a grounds for your garden bin nowadays. Though I think I did see one in Vancouver’s only clover store, so good on them!
I am a partner in WI and we always bag up the grounds and they usually disappear within the same day…even through the Winter months! I asked one customer this past January and she said that her husband just spreads them out on TOP of the snow and they eventually make their way down to the soil. Alive and well in Appleton, WI!
Wow. I have worked at 2 stores over the last 3+ years and both have had grounds available whenever anyone wanted them. We just tie up the trash bags when they are full, throw them in a bucket and wait for them to disappear. They are offered first come first serve and so many people come looking for them that I’m afraid one day a fight will break out in the lobby!
@Nick and @toabtay – I want to make something clear, in case it wasn’t in this blog post, in all honesty, 90% of the time, the customer service and adherence to standards at a Starbucks in Seattle (or immediate Seattle area) is phenomenally great. I’m almost blown away by it. I have ZERO complaints about getting grounds for my garden (if I had a garden) here in Seattle. This blog post was inspired by the MSI thread I linked to, and that person was having difficulty getting grounds in Orange County, California.
I pulled through the drive-through and got my free coffee this afternoon! She sweetened it perfectly, added just the right amount of milk, and left the attitude off! (I find that the DT baristas often dislike having to sweeten my coffee for me)
Melody, I’m proud to report that my store still participates in the Grounds for your Garden program. 🙂
Melody: I have seen the coffee ground buckets and I have actually picked up some grounds for the garden on occasion. It is a seasonal thing here on the East coast, have yet to see any full bins as there is still a chill in the air. Hoping to see the grounds soon.
Always wondered where they put all those grounds in the winter!!!
Side note: If you have a dog only use the coffee grounds in areas where your dog does not have access. Ingestion of coffee grounds could cause caffeine toxicity.
I always use a travel mug. Both of my trips today, on Earth Day, I did not partake of the free coffee offer but did enjoy my usual handcrafted drinks. I think it is a great promotion.
I had to laugh out loud today as I saw what appeared to be an office carpool – five women pile out of a car with various mugs, travel cups and what appeared to be a tea cup, sans saucer! Had I thought quickly enough I would have snapped a picture of this sundry of women and their coffee vessels.
I remember the Starbucks by my old office in New York had a sign letting people know that they offered the grounds, but I’ve never seen a bin with grounds. I don’t remember seeing grounds or a sign at home in Philadelphia, but I’m going to look when I get back. We have a lot of green space in my neighborhood.
My store has a regular customer who picks up grounds several times a week. Our bucket for the lobby disappeared so we bag the grounds and keep them in the back for him. As for Earth Day 2011,.. I was thrilled with the number customers bringing in reusable cups! I always try to use my own cup but if I can’t, I take the “disposable” cup home and recycle or reuse it. I save the hot cups until spring and use them to start seedlings. Once the seedlings ready for the garden, I cut up the cups and add them to my yard clippings pile where they decompose nicely!
Linda
Too bad that I don’t see these grounds bins that really often…in Germany I cannot remember a single store doing this. Just know this from the US and the UK.
But I am interested and I will ask in my store if we’d do that if requested by a customer.
My store put out the bin last week, as people are starting to plant here, but through winter we always did it upon request. I hate hearing about stories about rude partners. Even if a customer has a completely ridiculous request, they should always be treated politely, with dignity and respect.
@RachelWeech – That is such a top shelf comment! I completely agree! @Scubabarista – Thanks for weighing and welcome to the blog! You sound like you’re in a store, like the one above (store 10765) that has a customer that always grabs the grounds up quick.
I’ll have to come back and read all the responses. We go through a lot of grounds for your garden and it’s great! It’s not really that much more work like I’ve heard it made out to be (not in our cafe).
We have a partner who has a relative who lives in NYC and she said that in order to get them there you have to call ahead and they put them in a garbage bag-which in and of itself is such a waste! But, unless you ask, they won’t save them for you. I wonder if that has to do with minimal demand since it is a city or business (which can be legitimate) both, or neither.
I can say that if you don’t have demand for it, it can be a smelly mess because the grounds can start to mold. So, your cafe has to know when to start and end depending on your climate.
*busyness
@Nick could not agree with you more about it coming down to each Barista!
@Jason, wow, very interesting!
@Rachel You nailed it 🙂
I honestly had never heard of Grounds for Your Garden before this blog. At my own store, we will always save grounds for people upon request. I wonder if more people would use them if we put them out. I think I might ask…
Not exactly related, but we do have a “take a book, leave a book” area in my store that I think is really cool, and also pretty green. I’ve left a few books, and I managed to obtain a really nice copy of The Giving Tree as well. I’m a big fan of that.
@Kitenarie – One of the funny things that happens with this blog is that it’s an interesting way to see what stores are doing everywhere! Like a window into many stores – I’ve never seen a “take a book, give a book” shelf at any Starbucks but I like the idea. I bet though, a few copies of Onward would end up on it. 😉
LOL Melody! You have four of them now, correct?
I thought of taking a picture of the area for you to see, but we just didn’t have down time tonight. The 80 degree weather sure will bring people in for their frappucinos!
Hey Mel! We don’t have the issue of composting to stop us doing it, however at certain times the grounds can be sitting out for a long period of time before someone takes them home, and mould starts to occur because of all the moisture, however we do have a few regular customers who call ahead to the store to let us know they’ll be popping in, and we then save up all the grounds from that day in one big bag for them. Which means more of our packaging can go to recycling as we’re just using one big bag to give all the grounds away. It’s a great program and in some stores where I’ve worked we couldn’t get the basket filled up fast enough!
Well first, i only have seen the grounds program (bin) in larger stores, and even then not all of them, i wonder if i asked if they would provide them (not that I have a garden).
On the other hand i bought my chai latte on earth day, i didn’t want a plain tea! i’m silly i know.
And lastly, Melody thank you for bringing up a happy memory of my great grandmother. She made coffee every morning then tossed the grounds out the window onto her roses, they were beautiful roses.
You can still request grounds from the barista if they are available (they may have been recently picked up by another customer or taken to the dumpster.) it is very difficult to transfer them to the five pound bullet bags and put them out for customers to take because of a widespread problem w/ the mastrenas. in many many stores at least one (though usually both) of the mastrenas doesn’t produce a dry puck but rather a swampy heavy wet mess in the grounds drawer.
@Suzanne C
“Always wondered where they put all those grounds in the winter!!!”
… we just put them in the dumpster.
Jordan, If your mastrena is producing a swampy mess you should call it in, it’s got a bad seal in it…and it’ll only get worse as time goes on.
We put our Grounds for Your Garden bucket out last week. The ground has finally thawed out and people are starting to go out into their gardens, so they’ll be useful for people.
A funny story – I have a barista who gives her mother a big bag of coffee grounds for mother’s day every year. 🙂 I also had a man come in during the holidays looking for a bag to give his wife for Christmas!
we have, several times. sometimes they will fix the machines and they’ll be ok for a week or so. other than that they seem to work fine so if I have to call them in for any other reason i’ll just add on “oh btw.. the grounds drawer is doing that thing again.” I know a lot of stores in our area have the same problem.
I know the GFYG program is active at my store! Again, our bin is almost always empty but we do offer to bag some up for a customer asks for some and if we have some on hand. They tend to move quickly, especially because of this time of year.
I am most intrigued by the fact that you put java chips in your oatmeal! I’m definitely going to try this tomorrow. I frequently add SFCD to mine instead of sugar…what do the chips add?
I loved how in most cases here the baristas found a way to just say yes instead of making excuses and being surly. I love the “Just Say Yes” policy and I think it’s really up to all of us to hold this up!
becca – Putting some coffee grounds in a bag is such an easy thing to do to make someone happy. Being surly just seems ridiculous, doesn’t it?
@ Michelle -most of the things that customers want are SIMPLE. Being surly just makes us mad at the end of our shift.
I also work in NYC. The used coffee grounds are not out on display at the local Starbucks, and I have had some issues with obtaining used coffee grounds when I would ask for them at some locations. Some baristas at some locations have told me that they do not save grounds; they throw them out. One said I needed to speak with the manager. The manager closest to my office told me that he needed to “set something up” and he would get back to me. It’s becoming a hassle and I am just about ready to give up.
Someone needs to notify the Starbucks stores in Los Angeles about this program. Also their customer service rep told me it is up to the store if they want to give out coffee grounds or not. A starbucks employee went as far as to tell me that it is a hassle for them to save the coffee grounds and they only do it upon request( which they haven’t done so for me )
I meant to come back here awhile ago to mention this – when our SM turned over at my store, the new one got us a grounds for your garden bucket! It does pretty well for us, but we had to move it away from the condiment bar because people kept throwing their trash in it!
I recently asked around a few local Starbucks here in NYC about this program. One guy actually knew about this and told me only Clover Starbucks gives out coffee ground and pointed me the nearest store at 75th St. and 1st Ave., which is really nice of him. Yet I went there only to find out that they never heard of this and quote:”Yeah we have coffee ground but we don’t give them out for free”… and that’s after she speaks with the manager. Guess it’s really up to the people.
@Vera: yuk!!!!! what a nasty comment! (“for free???? their GARBAGE?????) As I wrote here last spring, they are offered all over the Chicago area and if you don’t see them out, and want them, stores are glad to give them to you.
I have, thru the yrs., called Customer Service for GOOD experiences at a particular Sbux, or with a certain partner…I love doing that….and I also call when things are way wrong!!!! This experience you had is ‘way wrong’! Even if they “don’t” give away their garbage coffee grounds for God-knows-what-reason, the response to you, I think, was way out of line. I highly urge you to call Customer Service (with that store #), and the dm, and maybe the rdm and also email. I’d cover all the bases. That’s just crazy, and rude.
I too am so amazed at the response you got Vera. I agree with Denise to call customer service since the program to provide coffee grounds has been around for quite some time and I know you can get them. Maybe since it is sort of late in the season to plant veggies (although you could plant cold weather veggies) partners just do not want to make the effort to provide them. Shame on the stores for acting this way.
Vera I echo what purple and Denise say! That is such bad customer service. ((Sometimes I think all the worst cust service stories come out of NYC but that is surely my imagination)) – Please call Customer Service and tell them what happened!
Starbucks Customer Service
800-Starbuc (800-782-7282)
Mon – Fri 5 AM – 8 PM (PST)
Sat 6 AM – 4 PM (PST)
That really is awful!
Before we had the bucket, we would always offer to save the grounds when people asked, and we would invite them to call us either the night before or the morning that they knew they were coming so that we could save them a bunch. Now that we have the bucket, they go pretty fast.
Melody, I’ll bet you that a lot of the more public customer service issues come out of Manhattan.
@Kitenarie – What a mystery about Manhattan. I can only guess that there are too few Starbucks for the size of the population – Here in Seattle, we have about one third fewer stores, and one tenth the population. Because of the lack of Starbucks stores, I suspect that lines are longer, and generally there is a higher level of stress. Also, I don’t think New Yorkers are really known for their culture of Customer Service quite the way Starbucks and Nordstrom are, both Seattle-based companies. But what do I know!! I could be blowing smoke right now, and I should make that clear!! I haven’t visited NY in a long long long time, and I really don’t know that I can say anything at all about the Starbucks experience in NYC. It just seems like many stories come out of that area – But that could also be how big they are! More opportunity for customer service episodes to arise in NYC.
I have a small garden and would like to enhance my soil with used coffee grounds from the local Starbucks. There is no program (Grounds for Gardens) in this small shop, but the workers were very cordial and gave me what they had. I know some of my neighbors and myself would be interested in using the grounds if such a program existed. Please let me know of Grounds for Gardens will be available in the Thibodaux, LA shop. It’s located on North Canal Blvd. Zip 70301.
Thanks,
Sonny Orillion
Hi Sonny – I don’t work for Starbucks which is why this is an unofficial blog, so I don’t know what’s happening in Louisiana with respect to Grounds For Your Garden. I do think that every company-operated Starbucks should offer coffee grounds to customers, if they want them.
In the side bar of this blog, I have this – Which includes a link to Customer Service. I think that contacting Customer Service might be your best bet:
This blog is operated by Melody. Starbucks does not sponsor nor endorse the content herein. All views expressed are the opinions of Melody. If you are attempting to contact Starbucks Customer Service, please click http://www.starbucks.com/customer-service. Thank you.
The phone number is 1-800-782-7282 to reach Starbucks customer service.
I hope you get some coffee grounds! It really shouldn’t be a problem, and if there’s any problem whatsoever, call that phone number!
Good luck!
~Melody
My area of Pheonix Arizona always has the bin and bags up the grounds once a day(or twice during holidays since there are more). For the regulars that want a lot, we bag them up in a trash bag.
Well the Starbucks at the Eastland Center in West Covina, CA dumps their grounds. They told me to speak with the manager; I was thinking of escalating it to HQ but decided not to.
@CalWatch – If you cannot easily get grounds for your garden, I would escalate it. My same suggestion as always – Either customer service or the DM. The email address for the DM is sometimes on the back of the “share your thoughts” card at the condiment counter.
Hello! The Starbucks I’ve visited here on Long Island seem to have forgotten about the program. Most baristas don’t know why I’m asking for grounds, and the one neighborhood Starbucks that offered to save them for me had nothing when I arrived to pick up – seems the baristas forgot to put the grounds in a dedicated bag.
I garden a ton and love the coffee grounds. But I get a sick feeling in my stomach from just thinking of going into another starbucks and trying to get grounds. I have been given every excuse multiple times. I have tried very hard to get my local starbucks, (which there are many!) to participate in the program. I went so far as to make an agreement with managers that I would come in every other day, so they couldn’t use the excuse “nobody takes them”. I could easily see which staff members didn’t like the program, they knew what I was there for as soon as they saw me walk through the door, the manager at one place started to hide from me. They made such terrible effortsm, meaning a huge lack of effort. I gave up months ago. I can’t go into starbucks 10 times just to get a bag of trash to go home and sort. The management does not have a real commitment to being green or recycling, I even showed the staff I was tipping any time I could get grounds, so that they knew they were getting something out of the deal. But its just obvious from the top-down they don’t want to take the time or effort to do it. I’m in Southern Cali. Maybe in WA the workers care more about being green… but It seemed to me, you would have failed to collect grounds at half of the locations you tried.And Half that you might have collected would have been mixed with garbage.