Today I received an email from a contact person at Starbucks, stating that the previous glitch in their registers – which prevented customers from receiving a free tall beverage with whole bean purchase – has been fixed. I have no idea how Starbucks worked so quickly. I assume that Starbucks had been already alerted by partners that there was a problem, and so likely a fix had been in progress already.
To summarize, Starbucks customers paying for whole bean purchases using a registered card at the “green” level (or higher) automatically receive a free tall beverage of their choice. The reward is available with both one pound whole bean coffee or half-pound Reserve coffee offerings.
Thank you Starbucks for responding so quickly. I hope that now everyone is getting their free tall beverage with purchase of whole bean! 🙂
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Go Starbucks! I didn’t even know about this glitch till I read your blog. What would I do without my 4th place Starbucks friends? 🙂
@Cam – I’m totally amazed at how quickly they can update registers! And now, after several days of talking about tall beverage with whole bean purchase, I am ready for a new topic. My next blog post was just going to be on city mugs – That should be a good change of pace.
Congratulations and thank you for bringing it to there attention, im glad Starbucks is listening!
Thanks! Now I can buy beans in the new packaging.
Melody saves the day! Not only did they move quickly to get this addressed, they also communicated the fix to you (and hopefully to the stores).
@Camspi – “4th place” – I love it! BTW, I sent you a tweet the other day about the new compendium # books – Starbucks isn’t carrying them this season but they have a new one (“7”).
They are speedy! It’s nice to know that they are listening–that’s one of the many reasons why Starbucks has such a loyal following!
@Emma J and @ CD: I’m glad they apparently FINALLY got this fixed but, as we talked about in the first ‘discovery’ date of this probllem, we did (a few of us at least, including Melody, and certainly me, since I put it up in an off topic thread…..) comment about how many people had missed their free drink with their lb and bever even known it. ? So, to me, I’m not feeling so congratulatory to Sbux when they (whether knowing or unkowingly) let this problem go on for how long? no one knows ,I think. And, I’m certainly NOT saying they did this intentionally, I am saying I think they should’ve had some better quality control! They’re a big big company and except for us here and on other social sites, I’m guessing no one will even know what they missed. I think someone wrote about Sbux having everyone’s data from their cards, which I assume they do, and whoever it was saying this said they felt sure Sbux would make it up to people. ??? I have zero faith in that happening.
I guess I can’t understand how anyone can feel so glad about how ‘quickly’ Sbux fixed this. They didn’t! They should’ve known of this before we did! and yet….how long did it take them?
(and, btw, when my s.m. contacted several areas about this (within Sbux), over the past 2 days, he was totally doubted by each Sbux person he contacted. He assured them…it was happening and he could show them right now. (then) doubt. I think that’s really bad and doesn’t seem like Sbux was jumping to even investigate what he was telling them, let alone see that it got corrrected. )