The latest My Starbucks Rewards coupon is $1 off Perfect Oatmeal (or some people got a coupon for a free oatmeal).
It feels like it has been eons since I have written about coupons that are a part of being enrolled My Starbucks Rewards. I just got one in the mail yesterday (2/18/12), and it prompted this blog article. As a reminder, being enrolled in My Starbucks Rewards as a “Gold” level member makes a person eligible for special coupon offers. As I have written many times before, a customer must get a Starbucks card, load money on it, and then register it at Starbucks.com/card. After 3o uses of the card (must be within a year) the card is elevated to the “Gold” level of perks: This means that customers then receive free drink coupons in the mail, and a shiny gold card with his or her name on it. You do NOT have to switch to the shiny gold card. A customer’s perk level is registered with the profile at Starbucks.com/card, not any specific card. And when setting up your profile (or editing it), a customer must opt into the postal mailings from Starbucks otherwise he or she will not receive any of these special coupons.
I don’t think this is the most recent coupon by MyStarbucks Rewards. Last fall, when Starbucks launched the “Everything Bagel,” I am sure there were coupons for a free bagel. I saw a few people using them as I stood in line, but I didn’t receive one myself. It seems as though that every one of these coupons goes out to a pre-selected subset of the many gold card holders out there. It’s totally mysterious to me how Starbucks picks who will get what. I only know that I haven’t received all of them. As to the oatmeal coupon, through twitter I know that some customers received a free oatmeal coupon, and some received the one dollar off coupon.
Just as a reminder, all of the above information pertains to the U.S. version of the Starbucks card rewards. The perks aren’t the same from country to country (for those countries that have launched a card loyalty program).
I remember the first generation of card perks being launched in April 2008, shortly after being announced at the March 2008 shareholders meeting. The program has been through changes and tweaks since then. There is a part of me that wonders if Starbucks was totally caught off guard at the explosion of people registering their cards in the four years that have flown by. On the Investor Relations page at Starbucks.com, you can stream investor quarterly conference calls, and at the most recent quarterly call, I recall hearing that something like almost one in four transactions is with a Starbucks card. That is a lot. That is an astonishing number. I suspect that there are well over a million gold card holders. I don’t know the current number, but I think I’ve heard that number somewhere before. And according to the most recent annual report, at the end of fiscal 2011, Starbucks cards had 46 million dollars loaded on them. (“For the fiscal years ended October 2, 2011, October 3, 2010, and September 27, 2009, income recognized on unredeemed stored value card balances was $46.9 million, $31.2 million, and $26.0 million, respectively.”) Also, in the recent 2011 annual report, it indicates that there are about 3.6 million active members of this loyalty program. What this means is that it is a HUGE program. And there is a huge benefit to Starbucks. The card does create loyalty, brand awareness, drives increased store visits, and probably gives Starbucks a database to analyze too!
None of the above paragraph has anything to do with Perfect Oatmeal, but I think it is stunning how huge a program the MyStarbucksRewards program really is, and it reinforces the importance that partners know the card rewards backwards and forwards – millions of people have them.
So did you get the $1 off Oatmeal coupon? I know I will use it. I like the oatmeal anyways!
Related posts
46 Comments
Leave a Reply Cancel reply
You must be logged in to post a comment.
Sponsors
Recent Comments
- DEVIN on Compostable Straws Land in Seattle Starbucks Stores
- coffeebeanz on Why do you go to Starbucks less often? (If that’s true for you)
- Willi on You can now buy a Siren statue: $6,000
- Willi on A major revamp of your drink recipe: Testing syrup extracts and cane sugar
- Skip on Why do you go to Starbucks less often? (If that’s true for you)
As you know I received my $1 off oatmeal coupon yesterday. I am curious as to how some people got the free oatmeal coupon. Is it determined by how often you purchase the oatmeal? I have cut down on getting it because I feel it is not the best oatmeal around. In general given the number of gold card holders in the system, I really believe as it has been discussed before SB is not really rewarding us. Again, is this really a rewards program?
I was one of the lucky ones that received the free oatmeal postcard! This was the first coupon I have received in about a year and I’ve been consistently Gold since the ‘old’ black gold cards. Needless to say I was excited and FINALLY stopped wondering if I just wasn’t getting them for some reason.
I have bought their oatmeal, but it’s not often that I do and not recently. My buying habits are beverages (usually hot), bags coffee and cups/mugs. Pastries and food are not as common of purchases…though I very recently learned the cheese danish they have is great, so it may be more so now.
I have asked that question tons of times, about how they determine who gets what coupon…I really don’t know and I don’t think we’ll ever know the algorithm to where, who and why they send them (if there is one!)
*Starbucks Mysteries* 😉
I got a free oatmeal card yesterday. I have never bought it, so I guess they are trying to get me hooked.
Melody find it interesting so far two free oatmeal coupons and two $1 off coupons. It really would be nice to see a grid of how many folks got the free coupon vs. the $1 off coupon and also to extend it to the part of the country where these coupons were distributed. I really wonder if SB’s marketing for this coupon is based on location as well as other factors.
I just recvd the free oatmeal reward yesterday. I can’t tell at all what they base these things on. Not too long ago I was emailed a $1.00 ?? somehting to do with the petites…whatever it was exactly. I did use it. As for oatmeal..I do buy it at Sbux once in a while, I think a couple times recently. So, I don’t know.
It is a huge ‘program’ but they’re a HUGE company. When I see all those millions that they reported loaded on cards at any one time…it just reinforces my thoughts that we do essentially ‘pay for’ our rewards by these huge loans that Sbux gets from us all the time with the loaded cards..until redeemed. Of course, they don’t have to do that (give ? any rewards) but then they wanted have all that $$$ loaded on cards all the time. (just some smaller amount from say…gift cards)
I also have seen I am recently lacking a few drink cards…. I will call customer service and see what they say, or do.
Very interesting. I received my rewards card yesterday for a FREE perfect oatmeal, and like Dave, I have never bought their oatmeal. There must be some way that Starbucks track Rewards customers purchases (or lack there of) and it will trigger certain incentives.
I haven’t gotten a freebie or a disount coupon in about 6 months. last one i got was about a month ago for my 15 stars. but as for trying other stuff, NOTHING.
Got the free oatmeal coupon here-central Indiana. Haven’t received any coupons in a very long time. There are 4 people in my family that hold gold cards so will be interesting to see if any of them get a coupon. I’ve only purchased the oatmeal once but my daughter in college buys it more frequently.
I received a dollar off, but I am probably being targeted since I generally get reduced fat turkey bacon sandwiches, paninis, and turkey and swiss sandwiches. They know I buy food and need no help getting hooked.
i got the same coupon yesterday! i have a brand new rewards card, haven’t used it, haven’t purchased oatmeal in the past. how do ppl get tagged for coupons and other stuff? we may never know.
Haven’t seen the oatmeal coupon, but I have seen a coupon offering any petite pastry for $1 with purchase of a beverage. I’m not just a store manager, but a Gold Card member as well, and I haven’t received any coupons other than my Free 15’s in ages either.
Last week i got the free petit coupon, this week i got 1$ off oatmeal. I wonder if it has to do with how much of a balance we keep on our card (i keep 100$ loaded at most times), or perhaps our most frequent store. What if it has nothing to do with us and everything to do with our favorite stores sales? Stores with poor oatmeal sales give out free, and OK oatmeal sales give out 1$ off?
My store sells a TON of oatmeal. Anywhere from 10-20 daily.
I did get the email for the ‘buy a beverage and get a petite for $1’ last week. I didn’t receive any other postcards for petites though….except from the one last year when they were first introduced.
I hit the jackpot the last two weeks, $1.00 petite, $1.00 off oatmeal, Sweet 15 and birthday beverage card. I have or will use them all.
I do buy the oatmeal and petites on a fairly regular basis. What is the rhyme or reason for who gets what? Maybe we will never know.
Tuesday, 2/21/12 I received the $1 off oatmeal card and my daughter received the free oatmeal card.
I have an everyday Starbucks bold brew habit with an occasional food purchase, sometimes an oatmeal. My daughter has a 1 to 4 times a week Starbucks and very seldom buys food let alone oatmeal.
I think Starbucks is being random with which Gold Card holders get which card. The Starbucks Marketing folks will track the metrics of who purchased what with each coupon. However there is a flaw in Starbucks Marketing’s tracking; if you do not use your card to make the purchase or if you only get the free oatmeal then all the tracking is lost. Starbucks also loses tracking on the Sweet 15 cards as I have never seen anyone present their card when redeeming the Sweet 15 (unless they are making an additional purchase).
I am still extremely dissatisfied with the recent remodel at my regular Starbucks. I am having to restrain myself from a major rant. Suffice to say Starbucks does not know how to get value out of a remodel.
I got the $1 Starbucks Petite coupon when you buy a beverage and I also got the FREE oatmeal coupon. I have never bought the oatmeal before but I will try to redeem this card to at least use it and see if I like it. I prefer their breakfast sandwiches and want to try the chicken sausage wrap.
@AmazonV – That’s an interesting theory. I hadn’t thought about Starbucks tracking how much is on cards like that. I didn’t receive the free petite treat MSR card and I didn’t see any in line around me. There must not have been very many of them. Congrats on good Starbucks luck!
@DadCooks – I feel like I should take a trip to eastern wahington and see your store. Would you send me some pics? I’m so curious!
I ended up getting the free oatmeal coupon! I plan to use it, and I’m pretty excited about it because I haven’t tried their oatmeal yet. A coupon to try it for free is a sure-fire way to get me in Starbucks ordering oatmeal. I also got a coupon recently for $1 off any petite pastry. I love the petites, so you know I’ll be using that one ASAP! 🙂
@DadCooks: I’m sooo glad you’re willing to express your ‘disappointment’ with YOUR re-model. You know how I feel about ours…not even totally done because they didn’t get some of the village permits (AMAZES ME) and because, luckily, it is, overall, SO bad that all the managers, including regional, are really “on it” to be improved and partially re-done. It just totally floors us all. Everyone….partners, customers, managers. I go there because of the partners and the managers. I feel like I just ‘won’t give up MY ship’…but truthfully, I could almost cry every time I’m there (every day).
@Melody: I could easily send you pics but I am sooo ashamed of what they did. (which is crazy…this is corp. Sbux to blame) But, still, I am ashamed. It’s just such a huge disappointment! You know what a large empty space they had to work with! My God….quite a few of the brand new wooden chairs have split completely thru….right across the entire seat…..you can see the floor thru the split! I was told they’re made of Mexican Pine and this happens easily with that wood. (and they were this way when they put them in!!!! ) Some have been pulled, some are still out with customers using them. I feel like this is the PPR of re-models…now that I think of it.
If DadC..feels like I do, and it seems you do DadC…. then apparently our re-model just hit the moment!!! that Sbux started to degenerate on the re-models. (and I have seen MANY re-models around here, all within the last 6-8mnths, that are beautiful! ) I understand nothing.
@Melody — I’ll get some pictures for you as soon as things slow down at my regular Starbucks. This week there have been several conventions in town (and political candidates) and the store has been packed, which highlights some of the problems that the remodel actually exasperated. The stores metrics are going to be real high because of this run through traffic and a number of large (>$150) “to go” orders. So the DM, RM, and Seattle are going to think they had a successful remodel, when in fact they need to be there and observe the customers. People are no longer staying and then buying that “treat” from the pastry case. Bean and product sales are way down.
Anyway, as they say a picture is worth a thousand words so I had better get busy and with gas prices jumping 3 to 7-cents a day save your money for a more enjoyable trip 😉
This discussion is so interesting. I really wonder how much SB is keeping up with the marketing and customer purchases so they stay aligned with the particular region, etc. This morning someone we knew said they got the free oatmeal coupon, however, she cannot have gluten products so would not buy the oatmeal. Of course, SB would not know that, but here is a free coupon that she most likely will not use. (she said she did not know anyone that eats oatmeal). I also agree that the remodeling of stores has lost its luster. Why can’t they bring the designs of the international stores to the USA?
I got a $1 off oatmeal coupon and my husband for a free oatmeal coupon. He has never bought oatmeal at Starbucks and also hasn’t been using his card (he’s been using one on my account lately) lately either. I do often buy oatmeal and have been using my card recently. I assume he got the free one to entice him to try it (though I’ll use his!) and I got the $1 off since I have bought oatmeal in the recent past.
@Merryncole – It does seem like at times that Starbucks rewards people for NOT being too loyal of a customer? It seems interesting that your husband got the free oatmeal coupon.
One thing about this – I kind of think it was a smart idea to send out two variations on the coupons. It’s probably more affordable to have fewer of the “free” coupons going out, but also in the interest of including as many gold card folks as possible, the $1 off coupon isn’t a bad idea – Lots of people at least got something! I guess I can’t argue with that. I still haven’t use my $1 off couopn, but definitely will, and I am glad I got it.
Did anyone ese get an email today about tasting cups available with buying whole bean through Starbucksstore.com. The picture was cute, and the little tasting cups look adorable with their bright inside colors of yellow (blonde) or brownish (med) or purple (dark), depending on which whole bean you bought. Very clever. I saw that and it did make me want to buy one pound of each!
Starbucks is trying to make customers MORE loyal and increase store visits and purchases so it makes sense to entice customers with a FREE oatmeal to make us try it. (I admit I have let previous FREE oatmeal coupons expire because I didn’t use them because oatmeal is not my favorite breakfast food there.)
I got the email about the free tasting cup per lb. of whole bean coffee purchased. They are cute but I would only have purchased if it was a usable FULL sized mug. Tasting cups are more collectible than anything and I am not interested. Give me FREE shipping on an order and I would have purchased some coffee.
I am STILL angry that Starbucks is discontinuing the Mexico Shade Grown Organic Blend.
Yes, Melody I did get the email today about the tasting cups. Talking about rewards coupons, there seem to be not too many signs if any in the stores to get customers to remember to use rewards coupons. Why don’t the stores put signs up saying have you used your rewards coupon yet for such and such promotion? Sometimes, I think they should try to bring in the gold card members a bit more.
I, too, got the email about the ‘tasting’ cups..but since I have the very similar (except color inside) one from last yr when I ordered Tribute…… I don’t need these. (they do seem the same as the one out last yr, do they not….excepr the color inside?)
It feels to me that Sbux is doing everything to get more people OUT of staying in the stores. ie: bad re-models, a drive-thru whenever possible etc.
re: the coupon rewards (other than the sweet15) I see no rhyme or reason. I go every day, I do get oatmeal every so often…so, they don’t need to entice me. (and I got the ‘free’ one) There just seems to be no sense in it.
@denise r — after not even 2 weeks all the cheap uncomfortable lightweight softwood chairs are showing scratches on the seat and legs, the joints are loosening, and the floor glides are getting ready to fall off.
@Melody — all 4 of the card holders got the tasting cup email today. Not going to take them up on the offer. Last year I did manage to get one of the free Tribute tasting cups.
I am noticing a lot of oatmeal card redemptions, and some none too happy folks saying “hey why is yours free and I only get a dollar off”. Starbucks might think of the impression they are creating here with “two” classes of customers.
I’m wondering if coupons depend on how far away you are from Seattle as well as the limited number. Cause in NJ the coupons are few and far between.
Ya I got a free oatmeal coupon 2 days ago, I haven’t used it yet. I’ve never had the oatmeal so maybe that’s why they sent it to me. This is the first coupon in received since hitting gold a little over a year ago. Also one of my friend got a free Begal coupon a while ago. I recently lost my gold card and the Pamphlet that came with it didnt mention “personalized offers” like it used to. So maybe there trying to remove that as a reward
I got the $1 off oatmeal coupon. Kind of upset that with all the business I give Starbucks they couldn’t give me a free one!
Dad Cooks your comment about people feeling like there are two classes of customers really stood out for me. It is not only the oatmeal rewards coupon but other rewards that seem to be released with no rhyme or reason. Certainly, for all the use of my gold card I would think SB would consider me a loyal and active customer. Again, I suppose this is all a broken record!
This is perhaps why I should not do these articles anymore. I started articles about coupons (eons ago when I wrote the first of these types of articles) to share the fun of the things you can get in MyStarbucksRewards and ended up in a place where customers are irritated because they feel left out. I suppose it is true that Starbucks Card (the loyalty division) doesn’t consider me a loyal customer either: I did not get the bagel coupon, did not get the free cake pop coupon, and did not get free oatmeal. I’m beginning to think that coupons are a cross between random and then rewarding those who are a bit LESS frequent customers. It doesn’t matter. I still think My Starbucks Reward – on the whole – is very generous. Just not sure these type of blog posts are a good idea. I understand the feeling of being left out, but it appears that’s not going to change with how MSR rewards work.
Melody I hear what you are saying re the MSR program and writing blog pieces on it, however, I hope that perhaps SB takes notes of your blog pieces and the wonderful comments and revamps its program. Sure, I agree that the program has much to offer and I would not leave it but you have to admit the system SB uses to reward customers continues to baffle all of us. Thanks. Also, because the comments that come from your pieces are quite useful and civil I hope you continue to write about the rewards program as it is relevant.
I have given up on the rhyme and reason on which Starbucks sends out promos and coupons. I’m sure that the program will continue to evolve anyway…so what is current now, may not be in a couple of months anyway. I still enjoy reading about them, just to know what it going on!
But I can understand how it could become a thread of hurt feelings.
agree with @purple1 and Hayley: I think these who gets what rewards posts of yours (Melody) are important! I understand the feeling of left-out-ness BUT, I think it is a GOOD thing to be informed of TRUTH, no matter what it is. I think these are some of your more “useful” posts.
@DadC…… will send a pic of the only 2 HORRIBLE CHEAP “comfortable chairs we got..altho they are to add BACK some of the nice leather ones. We have all been assured this is in the works. I will keep raising hell did something is done. as are others. and I do beleive the managers are all on this. Thank God.
x-country ski today!!! only our 3rd ‘real snow! yay!!!!
@Denise – Of course at the rate that I’m receiving MyStarbucksRewards coupons, it might be six months before I even cross this bridge again! LOL.
@Melody — your posts about the coupons and rewards are stuff just begging to be blogged.
Fortunately your loyal fans know that they are expected to be civil, so you provide a valuable resource for us to compare notes, not just kvetch 😉 .
I know our intent is not to make anyone feel left out or a second class citizen, but it helps us see how a big corporation manages their customers. And if Starbucks is listening they might just learn something.
Melody – do keep up the blog entries! I’d rather be disappointed than not know. Thanks!
I need to go check my mail.
You know, did they stop sending birthday free drink? I didn’t get mine this year and my bday is January.
~Allie
I do not believe they stopped. I would call and let them know you never received it.
I received both the free bagel and free oatmeal coupon. I want to say that there’s been another coupon that I received recently but my memory escapes me at the moment.
I have been getting the rest of the coupons/rewards and didn’t get this one. Part of me a little bummed but another part of me is happy that someone who didn’t get the previous emails got this one in place of me.
I know that Starbucks has a large amount of gold members and they couldn’t give the coupons to everyone so I’m not upset.
I have green level, never reached gold level, and I just received the free oatmeal postcard few days ago! I guess I got lucky. Never tried oatmeal at Starbucks so I’m gonna go there to try it out tomorrow!
I’ve been a Gold Card Member since there was a Gold Card. I’ve not received a single coupon. My husband has gotten one. We are daily customers, sometimes multiple times a day.
I do have to say that we go less since our regular SB was remodeled. The furniture is cheap and uncomfortable (a chair broke while we were there, and the person sitting in it was not overweight), and there is less of it. It used to be warm and comfortable, now it feels cold and institutional.
My regular, at work, SBs is currently undergoing a remodel. I have been going there for years, and the tables and living-area seating are almost always full. There are currently about 6 tables with 2-3 chairs each and 4 living area-type seats. The new remodel design board shows only one larger round table with chairs and 4 seats at the end of the bar being added back. If this is the case, I won’t have a comfortable, convenient location to go to, so I probably won’t be a GC member much longer… and won’t have to worry about the coupons or lack of.
@EileenD – Welcome to the blog. I sorry to hear that your store received a disappointing remodel. I know I’ve seen a few images here and there of stores that don’t look like space was well thought out after a remodel, but it seems less of a problem here in Seattle. As to the coupons, you have to actually OPT IN to get them. Lots and lots of folks miss coupons because they did not go to their profile and opt in for all the postal mailings. Double check your starbucks.com/card profile!
Hope you’ll stick around the blog, and read a few other articles.
~Melody