I recently dropped by the Starbucks at 1912 Pike Place, in Seattle’s Pike Place Market. I wanted to pick up some of their limited Pike Place Special Reserve to mail out to a friend, but I found the store much quieter than usual, and so I began taking pictures. I began thinking about what a second blog article for this store might look like. My first article about this Starbucks is here:
I ordered a doppio con panna with cubano shots, and lingered in the store. I found myself particularly enamored with the old whole bean bin displays, and took photos of most of them. In particular, I noticed that at one time Starbucks must have offered a generic, “Decaffeinated Dark Roast” since there was a bin labeled as such. I thought that was curious that there was ever a blend without a name and just called, “Dark Roast,” and the thought of this seemed very old and very new, all at once. The bins in the store date back far longer than my memory of the store, and I would say that they haven’t really changed since the 1980s. Now they’re for display purposes only, since coffee is no longer scooped from the bins. Here’s the “Decaffeinated Dark Roast” bin:
The store was quieter than normal, as I mentioned. I was a little bit lost in thought, working on a blog post in my head, and thinking about what to say about these display beans. I hadn’t really planned a blog post, and my camera’s battery was low. During my visit to the store, I switched and started taking a few photos with my phone, which are not quite as good quality as the camera photos.
This was a memorable visit to the store. As I was lost in thought, and writing a blog post in my head, I was jolted back to reality by the sound of a loud customer. I missed the first ten seconds or so of the conversation, I think. I saw a customer very loudly telling a young barista, “I wanted a full cup!” She seemed really angry about it. A young barista, whose name I do not know, simply said, “I thought you wanted room for cream.” She looked stunned. The angry customer was incredibly distinctive. I couldn’t help but notice that she hard large tattoos actually ON her face. While I am TERRIBLE with names and faces, I think I would recognize this customer again. The customer again got very loud, and began accusing Starbucks of ripping her off, and again exclaimed that she wanted a FULL cup of coffee. I could see at a distance that the cup had probably just less than a full inch of room in it. The barista was pretty speechless. It looked like she was going to grab the cup (and presumably add more coffee) when the angry-tattooed customer said that she wanted speak to the manager.
The barista went and got Kienan. Actually, I have no idea if Kienan is a Shift Supervisor, or an Assistant Store Manager, or just a barista, but he is not the store manager. Chad is the store manager. However, Chad was not in at this time. Kienan was extremely calm and just simply offered to add more coffee to the cup. He really did a marvelous job of being polite and genuine, and he simply went and added more brewed coffee to the customer’s cup. The whole thing appeared to end fine, but I was a little surprised at the exchange. I assume we all have bad days, but the woman with tattoos must’ve been having a very bad day, and to me, seemed unusually upset about her cup not being totally full.
Back to the topic of the coffee bins:
I neglected to get a photo of the bin labeled “80/20.” Of course that coffee still exists today, but has been renamed “Caffé Verona.” I did take a photo of the Viennese bin which is adjacent to the Sumatra bin. I’ve been told that Viennese Blend was actually a blend of House Blend and French Roast, and for many years it was offered as both regular coffee and decaf.
Of course, I should point out that there is no bin labeled “Pike Place Roast” because that is a new coffee blend, first launched April 8, 2008.
There was a bin labeled “Colombia” which is for the coffee Colombia Nariño Supremo. I should point out that this coffee is correctly spelled, “Colombia” with two Os and no U. This coffee is no longer available in Starbucks stores in the U.S., but a number of international markets currently do offer this coffee. A friend of mine was just on a trip to Mexico, and picked up a bag of this coffee for me there! And I think that some markets in Europe and the Middle East have Colombia coffee.
This store has unique merchandise made just for it, and one recent addition is the cold t0-go cup with the classic Pike Place logo on it:
So that was my trip into 1912 Pike Place, and I took all of these photos on January 27, 2012. Hope you enjoy it! Here are a few more:
(Edit – Sorry this is an older article that I wrote that has been sitting in my drafts for a while. Decided to pull it out because I do love 1912 Pike Place!)
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I can not wait to visit this store one day!
Melody,
Thanks for the post. I love when you send photos of what the store looks like empty because when I was in there, there were so many people you could barely move, let alone look around. I bought my merchandise from the laminated card they have (wasn’t able to get to the merch shelves to browse) and I think the line facilitator grabbed me the PPSR that I took as my markout that day.
Maybe I’ll get back to Seattle someday and will get in there when it’s not so full.
PS – Thanks for the coffee too 🙂
The time I was at this store it too was quite busy and it is nice to clear pics without folks. Kudos to the both partners for resolving what could have been a very sticky situation with that customer.
It’s especially nice seeing the some of the now-gone coffees on the bins. The 1st time I had Yergacheffe was pre- Black Label and Reserves, obviously. It was just rare…..and very good. (as it always is to me) Also makes me miss Costa Rican (Belle Vista C.R.). I used to really like that one in the spring and summer. I am enjoying TRIBUTE now, and am glad they brought it back but am not so sure I’m liking it as much as last yrs….and I’m hearing the same from a couple other people. can’t pinpoint what.
Anyway, thanks for the post Melody…always interesting.
I have to say that I was VERY DISSAPOINTED in this store. I live in So. Cal. & 2 years ago I went to Idaho to visit some family & when I left I cut across WA. to go through Seattle to check the place out.
Other than the cool wood floors. It looked like a Airport Gift shop. The walls were lined with Mass Displays of Yes one of a kind merchandise you can’t get at other stores…but it still looks like the stuff I can buy here in CA. it just had diff. text printed on it and the origianl Sbux. logo. Not very cozy feeling of place and just a tourist trap in my eyes. I waited for almost 20 min to order my coffee and while they got it right. Tasted just like mine does here & without the wait and without the Walls of Mass Merch Products. Too Brown. Wood floors, Brown Marketing, Brown Cups, Brown… Overall, What I had imagined in my head was sooo much better that I am sad I went to it because It wrecked that image I had. It was almost like Disneyland when you exit what ever ride you were on, it exits into a gift shop themed after that ride..covered in merchandise just bulked out all over with not so great service.
Sorry, this was not meant to paint a bad Sbux. picture becuase I love Sbux…but just don’t get your hopes up when visiting this location.
I visited this store (several times actually) last August on my trip to Seattle. One morning they said I had missed seeing Howard Schultz by only an hour or so. I was so disappointed. I had my coffee master journal with me and wanted his signature. Guess I should of just camped out in front of the store. LOL
More thanks for the photos – I go there every once in a while, and with the crowds, it’s easy to miss the details.
If I am ever in that area I would LOVE to visit this iconic store. Last year a family friend let me know she would be visiting that store as she was travelling to see a friend that lived there and she brought me back one of the brown coffee cups with the Pike Place logo and a bag of the specialty coffee that is unique to that store. It was sweet of her to indulge my addiction.
Thanks for the awesome pics of the coffee bins….very cool!
Melody, I am using a few of your pics on my Starbucks Pinterest board. Hope you don’t mind! 😉
I seriously really cannot wait to go to this store one day. This blog post is a great example of why we are so lucky to have you write. I just learned so much that would have never known. It’s interesting to know that Verona was once called 80/20 and that there was once a coffee called decaf dark roast. I wonder if that tasted similiar to a decaf espresso or sumatra. Also I love the vintage tumbler.
Although sometimes I wish Pike Place Reserve was sold in Boston, I think it’s great that Starbucks has kept it sold only at the orginal Pikes Place as it makes that store very special. I think it would be really cool to have a special coffee in each of the big markets – Boston, NYC, Chicago, LA, etc. that is only sold at either one location or in that area.
@Sandra Trolinger- Would you mind sharing your pinterest name? I would love to follow your Starbucks Board.
P.S. Thanks for the coffee and looking forward to seeing you soon!
@Sandra – Totally fine with me if you pin a few of my pics! Actually, I’m working on a blog post (maybe scheduled a full week or so from now) where I did mention your Pinterest site. And it looks like Amy wants you to share your Pinterest page. 🙂
@Superstevies – I think everyone wants something different when they visit this site. For some people, it’s just having stepped foot in the store “where it all began” that is important. For many folks, being able to buy merchandise that is unavailable at any other Starbucks, in and of itself is a draw. For others, they enjoy seeing a La Marzocco for their beverage. There are a few people (like Amy in Boston above in the comments) who particularly really enjoy the Pike Place Special Reserve coffee.
I definitely think that one can have an entire “Starbucks” vacation in Seattle – Between an Olive Way coffee tasting, the Coffee Gear Store, the extremely unique 15th Avenue Coffee and Tea Starbucks, and 1912 Pike Place, (and of course the rest that Seattle has to offer), Seattle is a great vacation spot. I am extremely biased though! 😉
@Amy….here is a link to my Pinterest Starbucks board and my user name is simply Sandra Trolinger:
http://pinterest.com/trolsgirl/got-starbucks/
I am a teeny bit obsessed with Starbucks…I told my hubby if gas prices kept rising I would STILL NOT give up my coffee. LOL
Melody…
I am truly sorry if my post sounded like a bummer. I guess bottom line, it was not what I had expected. I did write down some of the places you blog about and I am going back to Idaho in June & will come home through WA. & give it all a 2nd chance. I will also do some homework before hand and get to more locals.
I love the Bux & nothing will change that ever.
@Supersteives – No worries at all. And besides, a person can be very passionate about Starbucks, but be totally disappointed in something they do … Those things are not inconsistent with each other, in my book. This store just isn’t for you my friend.
I renamed my Starbucks board on Pinterest so the old link no longer works and here is the UPDATED link:
http://pinterest.com/trolsgirl/starbucks-addict/
Pinterest is way too addicting… 😉
What are cubano shots? Never heard of that.
Cubano Shots are usually espresso shots that are sweetened with Demerara sugar as they are being pulled. Mixing the sugar right away with the first few drops then as the rest of the shot pulls, it almost makes a layered effect creating a light brown foamy top
I have to agree with everyone, when I went it was so full I could not appreciate the architecture! The rudeness of some customers amazes me day to day and it shows this store is no exception. Working as tech support i can say that calm requests will get much more from people than freaking out.