On a whim, I decided I would drive to Canada today (March 30, 2014). I had gotten up early enough that I had plenty of time to make it there and back. I decided I really wanted to try their Maple Macchiato. There wasn’t a lot of traffic on the road and I made good time on my journey north. However, one slow point was the border. If you don’t know, you can wait twenty or more minutes, waiting to cross the border. I was prepared though. I remembered my passport.
As I waited in a long lineup to pass the border patrol, I had enough time to use both my Starbucks mobile app and my in-car navigation to figure out that the closest Starbucks to the border: It was (as far as I could tell) the store at 1730 – 152nd Street, South Surrey, BC.
I watched as the car immediately ahead of me went through the border crossing booth quickly. The border patrolman must have spent less than a minute on the car ahead of me. I was optimistic that I would soon be on Canadian soil.
Though the episode trying to get into Canada didn’t quite go so quickly:
Mr. Border Patrolman asked, “What’s your business in Canada today?”
I didn’t have any business. “I’m just a tourist.” I said, and added “Just visiting for the day.”
This wasn’t enough of an answer for him. I handed him my passport, as he continued to question me: “Ma’am where are you going today?”
“I’m going to Starbucks.” Apparently this wasn’t enough of an answer either.
“You’re going to Starbucks? I mean where specifically are you going?”
I glanced at my in-car nav for the address: “Well, I was planning on going up to Vancouver but I don’t want to drive that much. I might just go to 1730 – 152nd Street. I think it might be the Starbucks closest to the border.”
Norah Jones played softly in my car. It was that CD that everyone has heard a million times, and once sold at Starbucks. I still had not satisfied Mr. Border Patrolman, who continued to clutch my passport. “So, you’re coming to Canada to go to Starbucks?”
I clarified some more: “Well I really want to try the Maple Macchiato. We don’t have that in the U.S. We got the Vanilla Macchiato instead. I thought it would be fun to try maple. I might try it and turn around and go home.”
The border patrolman lightened up a bit, “Oh yeah. I’ve heard about that. It’s been out like three or four weeks now.” At least I was talking to a fellow Starbucks customer, it seemed. But as I watched the clock in my car, I realized that I was taking much longer than the car that had been directly in front of me.
“Hey WAIT A MINUTE” Mr. Border Patrolman had this look of revelation on his face. “Are you like that guy – oh what’s his name – you know the guy that’s visiting every Starbucks in the world? I’ve seen him come through here many times, always going to Starbucks. I remember one time he told me he had to get to a store before it was closing.” The Border Patrolman in the blue uniform now posed like the Thinker, with one hand on his chin, and said “What was his name? He’s changed it before!”
I knew he was talking about Winter. He was doing a good job of describing Winter. “You mean Winter. I’m friends with Winter.” At this point, I hoped that there might be some beneficial guilt by association. If Winter could freely come and go to Canada, I thought I should be able to as well.
I now toyed with Mr. Border Patrolman: “Yeah, you know Winter and I are two FAMOUS customers.” In reality, I don’t think for a minute that there is such a thing as a “famous Starbucks customers”, outside of people who are famous for other reasons and coincidentally Starbucks customers, such as Ellen DeGeneres or Sheryl Crow.
“Do you have a special routine when you go to Starbucks? I remember Winter said he has to drink at least one cup of coffee from every store he goes to.” I was completely impressed. The Border Patrolman was doing a very good job of describing Winter. I knew that he had gotten that right. “There’s no special StarbucksMelody routine,” I had to tell him.
At this point, I was sure that the car directly behind me had to be wondering if the border patrol had done a warrant check, and discovered outstanding Bench Warrants and had called for local law enforcement. We were taking a long time. He continued to talk at me. Mr. Border Patrolman was completely nonplussed at the one mile long lineup of cars directly behind my Honda Fit.
“You know where else has a Starbucks?” Mr. Border Patrolman asked. I tempted to reply with “everywhere” but since he was the person wearing the uniform, I opted for indulging him instead: “Where?”
“Disneyland! I just got back from taking my family on a vacation to Disneyland, and there’s a Starbucks on Main Street now!”
No wonder it takes more than 20 minutes to get through the border crossing into Canada, I thought. This conversation is never going to end. “I think that Starbucks on Main Street is probably an improvement!” I was tempted to tell him that having grown up in Orange County, I remembered well the old Carnation Cafe on Main Street. I assumed that Starbucks replaced the Carnation Cafe but I really didn’t know.
There was more. We weren’t done yet. We were now approaching ten solid minutes of conversation, as I had to completely explain to him I had a blog too. Finally Mr. Border Patrolman said to me, “Hey, since you know Winter, have you ever seen his passport?”
“No I haven’t”
“He’s got this contorted expression on his face! He said he did it just to be funny! It’s hilarious!” I had to admit “that sounds exactly like something Winter would do.”
Finally, I was allowed entry into Canada. You can’t make this kind of stuff up.
I got turned around trying to get to 1730 – 152nd Street, and instead found my way to the Starbucks at 3288 King George Highway in Surrey:
The store was decorated with balloons for the at-home coffee event sale! The register barista was asking every customer if they wanted to buy four pounds of coffee and get one free. I was left out from being asked if I wanted to buy four pounds of coffee! I was impressed with her consistency in telling every customer about the sale. I think I gave away that I was a tourist pretty fast. I realized I had no Canadian money on me and so I asked the register barista if it would be okay if I tipped with American dollars. I was unsure if that was considered bad form to tip with the wrong currency. The register barista said that they’d be glad to get American dollars as tips. “People do that all the time, since we’re so close to the border.” And of course, I did get my Maple Macchiato:
The cups have both French and English on them! And by the way, the tables at this Starbucks had green tablecloths on them. The Maple Macchiato was delicious. The flavor reminded of maple syrup that goes with pancakes. The most amazing find at this Starbucks was the delicious lunch wraps. There was a Chicken Caesar, a Thai Tuna, and a Zesty Quinoa Bean wrap. I ordered the Zesty Bean one and impressed at how good it was. It had a little bit of cheese and a very mild chile flavor. It wasn’t too spicy at all. Perfect. I want these wraps in the US!
This Starbucks has not converted to La Boulange food items. It’s been a long time since I’ve looked at a non La Boulange pastry case. I was too full to buy an Oat Fudge Bar but they sure looked good!
On the drive home to Seattle, I had a long wait at the border again. I got this gorgeous photo as I sat waiting my turn to go through the border crossing:
And pretty soon I was home sweet home!
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I want to try the Maple Macchiato! I have not yet tried the Vanilla Macchiato yet b/c I can’t get excited about Vanilla, but I LOVE MAPLE!!!!!! Thanks Melody for letting us vicariously experience your road trip to Canada and that delicious Maple Macchiato!
…hillarious
Melody, I saw your picture with a cup of MM on it and was thinking,”what the heck did she get??? perhaps a mocha macchiato???” Hahaha!!! It was a long day, I was tired and did not have my glasses on at the time. I cannot believe you went to Canada nor can I believe you were held up at the border for that lengthy conversation. I sure do wish I could have gone on this adventure with you!!! Sounds like you had a good time. I am jealous you got to try the maple macchiato.
@IzzyJ – My pleasure! Hopefully your future entry into Canada goes smoother than mine! 😉
@Greg – Glad I made you laugh!
@Monica – That’s the sign of a frequent Starbucks customer when you really think about decoding the cup codes on the cups! Since I only went to Surrey, it wasn’t that bad of a drive at all! I think I cut like 45 minutes of driving out by only going to Surrey.
Ah, the perks of living in Seattle, haha.
I had the same plan of driving to Canada to try the Maple Macchiato, but since I live in Texas that’s a little more difficult to justify, lol. Plus I absolutely love visiting that wonderful country, so my visit would have to be at least a week or two long and involve more than just one Maple Macchiato fix. I have fond memories of my last trip there, when I was able to get the Canada Starbucks Card from a Vancouver store.
If I lived in Seattle I surely would be in Canada rather often. Actually, if I had the chance to live that close I’d go all out and live in Vancouver instead! 😀
Melody, I know sometimes they ask questions just to kill time while the computer comes up…but it seems like he just enjoyed the conversation. Did you give him the address to your site?
@Michelle – That’s funny! There was a lot more to the conversation. I did hand him a StarbucksMelody.com blog card. At the end of it all, I was so surprised that he’d taken so long with me that I asked him something like: “So, is this what you do all day? Talk to people at the border?” And he replied, “Yes!”
Is this the same drink that all starbucks were selling back in 2005-2006? If so, I loved it
@Amy – I’m pretty sure that it is. Though I hate to admit this, but I don’t think I tried it then. I remember going through quite a Frappuccino kick in 2005 because you could get a “malted Frappuccino” in that same era.
HA! Loved this post… it does seem to make sense that the hold up time at the borders could be due to the extra conversations, however as long as they continue to catch the ‘bad people’ then talk away 🙂
What a fun adventure! If you visit Boston again, we can go to Canada for Starbucks over at this end of the country. Just 4 hours or so…
Melody what a great post! And it must be nice to be able to go to Canada for the day. I loved the conversation you had with the officer. That bean wrap sounds good wish it were here. How busy was this SB?
@Purple1 – The store was pretty busy. Had a steady flow of customers. I was going to take more pics, but it was too busy. I guess one advantage of living in Seattle IS being so close to Canada. It was probably only about 2 and a half hours from Seattle to Surrey. Not a bad drive at all. Of course there was no traffic on a quiet Sunday. It takes longer than that to get to Portland, OR.
I didn’t realize the Piadina wraps weren’t available in the US. The black bean and quinoa is definitely the most popular with my customers.
Melody – I cross a lot and usually get more questions from the US side than the Canadian one….but it makes sense that it would be opposite for you.
@Michelle – Much later, I was thinking back on it, and I think the car directly ahead of me had Canadian plates.
The conversation went on and on. I really abbreviated it in this blog post. I couldn’t believe. I was flabbergasted. At one point the border patrol guy said something like, “You know we want to make sure that people aren’t just coming up here to live. Where do you live?”
I said, “I live in Seattle. I’m only about one mile from Pike Place Market.”
To this, again another round of knee-slapping conversation, “Hey, I have visited that first store! I love going to visit the FIRST Starbucks!” Mr. Border Patrolman was a character!
Yeah, on the way back into Washington, it took two seconds. I got a funny look again when I said I drove up to try the Maple Macchiato, but I was pretty much waved back into the US.
ha! you’re right: you can’t make this stuff up! what a great story/adventure! Thanks for sharing Melody!
Melody!!
If you had gone a little further into Canada, you could’ve made it to my store! =) I got excited when I saw you made it to Canada and was hoping you visited my store! =)
I love this post, Melody! And I wish we had those lunch wraps here. I’d try them all! I am still hoping that we’ll get the Maple Macchiato too.
What a great story! We’re in a similar situation here where the stores in Dublin often sell different things from the UK stores. It’s always fun to go down and try a few new things!
I’ve been experimenting with a Maple latte at home so this sounds like it would be just up my street!
Haha, Mr. Border Patrolman is a character! Funny story that reads like it could be part of a memoir…can’t wait to read your book! 😉 So, how would you rank the Maple Macchiato up against the three we have in the U.S.?
I am a macchiato fan, caramel is my “go to” drink if I’m not doing a cinnamon dolce. I’m very curious about the Maple Macchiato. Is it a limited time drink? Or a regular menu item? We usually go to Victoria at least once a year during the late Spring/Summer time. We usually “float” up on the Clipper or some other Ferry. Never had a customs guy be so chatty. lol
I’m happy you got to try it!! I didn’t know if you got my FB tag post when the US launched the Vanilla Macchiato and we got the Maple. Ps the Thai tuna wrap is my absolute fav and I love it cold on the go. When we were in NYC this fall I didn’t realize that they didn’t have the wraps. I was completely enthralled with your La Boulange pastries. We don’t have them in Ontario either. Awesome post like always. Lots of love from Canada!
I know Winter. When I heard about his traveling to every Starbucks I told him if he was ever in Bellingham to look me up. He stayed over at my place in between Starbucks visits. QUITE the character!
The maple macchiato is staying as a core drink
Melody, I really enjoyed reading about your experience at the border. Even though he slowed you up, I bet your conversation with him was a highlight of the day for him and made good conversation in the lunch room as the border patrol agents compare “memorable crossers” of the day.
Just wanted to point out that the green table cloths were probably part of the decoration for the sales event. Starbucks in Canada don’t usually have table cloths.
Those wraps sound delicious! I would have tried the same one!
My son has been to Canada and as I read your story outloud we LOVED it…FUNNY!! and very cool! Keep up the GREAT work!…..Humm.
This was a great story!! I loved reading it. I’m so glad you included a pastry / food shot, because I’m so intrigued by these offerings. I could tell in the pastry case picture but were the prices in USD?! I thought I saw it, or did I miss that? I know you were able to tip in USD.
Yay! I’m glad you were able to try the Maple 🙂 And laughing out loud a little at the border story – I am considering going across the border when I visit my sister in Chilliwack, mainly so that I can try the Vanilla Macchiato and La Boulange – good to know that I need to come up with a better cover story 🙂
I too didn’t realize the piadina wraps were only in Canada. The Zesty Black Bean warmed up is my go-to lunch at Starbucks.
The green tablecloths are just for the sale – same with the balloons.
@Hayley – the prices are in Canadian dollars. We have a button on the till that will convert the price to US, but all prices are Canadian, even at stores close to the border 🙂
Melody – so glad to hear you enjoyed your trip to Canada …. You should come more often! The area you visited does such an amazing job sharing any current offers with customers….they know customer service! We will have to let you know of the next exclusively Canadian beverage!
@Cindy, Hayley, and everyone – Thank you for the great comments! Now if we could just bring those wraps to the US.
@Kristina – I’m sorry to reply so late to you. I’ve been working on writing. I took this story as an opportunity to work on my narrative style. Hopefully the book will be just as enjoyable.
Melody,
Living in a Canadian border town, with the closest Reserve Store on the US side, I’ve had my fair share of similar experiences… “So let me get this straight, you’re going down to grab… coffee?”
The orange wrap in your picture was not mentioned, but is the Sesame Chicken Wrap (Asian Fusion kind of thing)… My least favourite of the four Piadinas by far. As much as you’re jealous of us for these, the rest of our options are far behind the US!
And for those asking, as far as I know at least stores in southern BC all have both USD and CAD programmed into the till, so never a problem for tipping or paying.
Melody….that was a awesome story. I wish they would keep the Maple Machiatto long enough for my trip to Toronto at the end of May! But I have not seen a Oat Fudge Bar in years! That was one of my favorite goodies! I will have to see if they are available at the Starbucks in Toronto or at the Vancouver or Edmonton airports!
Hey Marsh; you should see the Maple Macchiato as well as the Oak Fudge Bar at all of the Starbuck Canada locations. From what I know we will not be getting rid of them any time soon. Enjoy your Canadian Adventure – Kelly (Ontario Canada)
Off topic here, but has anyone noticed a recent slowing down of promo offers on their Sbux card? At the beginning of the year I was seeing them loaded on my card left and right to the point where I couldn’t redeem them all. Now, I haven’t received a promo offer since mid-February. What’s up with that? I’m not feeling the “gold level” love. 😀
I agree. Everyone else still seems to be getting the weekly promos, but besides the discount on the bag of beans, I have not gotten any “gold level” love! It is as if once I completed the winter star dash, SBUX wrote me off! What happened? Is SBUX Breaking up with me?!?!
Really enjoyed reading about your conversation with the border patrol – I want to hear more!
When I first started working at Starbucks, I was living in Bellingham and regularly crossed the border for Timbits or ketchup chips. I found that border agents on both sides pretty much accepted either of those as a perfectly legitimate reason for border crossing and just waved me through every time! Maple Macchiatos sound just as legit to me – I wish I still lived close enough to the border to cross it on whim like that!
@Kristina – From my perspective, the MSR promos are developed to drive sales rather directly reward customers. The reward bit is all about the 12 stars and everything else is an attempt to increase your engagement and frequency of visits to Starbucks.
When and how Starbucks offers these additional promos seem to be directly linked to the business performance. Additional promos cost the company profit, so they’ll be measured in giving them out unless there’s a strong need to drive sales.
@greyghostx – Great explanation, thanks!
What a great story, Melody. I’m glad you finally got through. You’re known around the world, which is very cool. I’m glad that Canadians will get things we don’t, since we get a lot of things (including promotions) that they do not.
I couldn’t tell in the pictures, but how was their merchandise selection? Did they have city mugs, etc.? Different gift cards?
I want a maple macchiato!
(Unrelated: I did visit the Downtown Disney Starbucks and got a few pics last month. Let me know if you’d care for any.)
@The Kwan – Too funny! If anything, this story shows that Winter is famous!
I appreciate that you left a comment – I know that’s hard to do right now because my blog is having technical problems and loading very slowly.
You ARE famous – you have fans around the world. 😉
It’s posts like this that make me want to take up drinking coffee, LOL. So glad you were able to get into Canada to try our maple macchiato. Did you have a maple cupcake with that?
This was one of my favorite posts of yours so far!!! The whole idea of driving to Canada for the maple macchiato may sound crazy to people but if I could make a day trip out of it, I would too!!! And the whole customs ordeal was hysterical!! Thanks for sharing 🙂
So I’m a bit jealous, @melody; living in NC makes “let’s go to Canada” a different proposition. But that aside, is there no way to get a Maple Macchiato in the lower States? I have been thru several affairs with Carmel Macchiato (including a particularly focused splurge for 5 days in Chicago in 2003!) but it’s been awhile ..
Are they similar? Or different?
Not much discussion re: how sweet it is? Sounds incredibly so. Would you put it on the same sugar content level as, say, Sweet Tea?
Enjoyed your post, and the border patrol story. Can’t say I’ve run the gauntlet, as yet. Definitely new reasons to trek to the great white North, eh?
If you want to have a very unique Canadian Starbucks experience, come visit Starbucks in Quebec. We’re all French! We use different size names!
First of all, I love your name! Second of all, my sister and I have been obsessed with the Maple Macchiato since it appeared in the United States in 2012 and we have e-mailed Starbucks every summer since, asking for it’s return in the fall and every year we are sadly disappointed. So we loved your story about your quest for the Maple Macchiato and we have even considered driving up there ourselves! Any way you could start a campaign to get the Maple Macchiato back in the United States?