Members of Starbucks Rewards may occasionally get an survey via email about a recent store visit. I always like doing these surveys! Don’t pass them up! It’s an opportunity to earn bonus stars by completing the survey and it’s an opportunity to score how your store performed.
One interesting thing is that the Starbucks Rewards surveys have ever-changing other questions where Starbucks is just trying to glean more data.
If you get a survey, you’ll find an email that says something like this:
You’ll open up the survey and find the ability to rate your store experience on a number of criteria:
And then now and then the survey will add a few extra questions where Starbucks is seeking more customer data:
As quickly as that, you’ve earned bonus stars!
One thing I miss though is that there is no way to write a free form comment. Years ago, the surveys had a free form comment section. I miss that a lot and wish Starbucks would bring it back. I think it’s enormously valuable simply to hear that kind of feedback. In many ways, a survey can’t capture a very full range of a customer’s thoughts.
Now you know! Don’t delete the survey emails that you get!
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Thanks for posting this! EVERY single time I have gotten an email survey ever since they changed from being on receipts, it tells me the survey has already been completed for the invitation. Even if I get to the email within an hour of receipt. I have contacted customer service numerous times about it and they have never been able to help. Any thoughts on who I can bring this up to, so I can participate in these? I have missed out on countless stars!
I’m always impressed with my drink every time I come in…. you guys are a great company and I love your products!:))
I was unable to access the survey, it said to respond in 3 days well this is day three I should still be able to access?