“This is what #tobeapartner means to me”
I always say, the magic of the Starbucks experience is in the stores. Tonight, I had a Twitter conversation with partner Nicholas as he wanted to share with me: “This…
The Power of the Customer Service Recovery Certificate.
Starbucks customer service is top notch. I’ve been thinking about this all day. So today, on my way into work, I stopped at one of my usual stores. I ordered…
“What Customers Mean to Me.” (Guest post by a 4-year partner).
A few days, I put out an inquiry on my blog’s Facebook page asking for people what they wanted to read on this StarbucksMelody blog. I did receive a number…
What is a Starbucks Inspired Moment?
Lately, I’ve had a number of conversations with friends and partners about what is a “Starbucks inspired moment”? In fact, I’ll admit to you, I’ve had friends and acquaintances tell…
Pay it Forward: Buck & Lemon Starbucks (Reno) has a 73 car chain.
‘Tis the season for ‘Pay it Forward’ at the Starbucks drive thru. This is when one a car offers to pay for their own beverage, plus the order of the…
Partner Joel Hall Custom-Drawn Starbucks Cups. What Do You Think?
Joel Hall is an eight-year Starbucks partner who says he used to just doodle on the cups now and then, “but about 3 weeks ago I came in on my…
Starbucks tests video chat drive thru ordering.
Video ordering at the Starbucks drive thru is here. Starbucks has been working on refining and expanding their video technology, and now has implemented it in a number of their…
Friendly experiences: Pine Street Starbucks
On this lazy Sunday afternoon (February 2, 2013), I dropped by the Pine Street Starbucks, as I did a few errands during the day. I ordered a “Tall Vanilla Latte.” …
Name tags for Starbucks baristas are right around the corner.
Name tags for Starbucks baristas are right around the corner! They’re starting to pop up here and there. From what I understand, slowly this month, Starbucks is implementing name tags…
Names on cups: Starbucks moments of connection
I dropped by the Starbucks on Eighth Avenue (near Bellevue Square) in Bellevue on October 31st, as well as a couple of times in early November. If want to visit,…
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