Over the years I’ve had people ask me for my address or how to write me or mail me something. Recently, I have had a number of people ask where…

Tomorrow, June 7, 2014, from noon to 3:00 PM, you can find me signing books at Alphabet Soup Children’s Books, in Seattle’s Wallingford neighborhood. You can find Tales of the…

Recently, it was in the news that a Starbucks customer in Dallas, Texas bought a Frappuccino which totaled about $54.00 and went into a personal cup that was about 128…

Starting very soon, you’ll be able to check your rewards at the Starbucks register. Many stores have already updated their system to add that functionality, and soon every store will…

Thank you for being great readers! There will be no new articles until June 2014. I’m taking a coffee break. Article Suggestions: In the meantime, be sure to check out…

MyStarbucksRewards members will periodically receive “dash” promotions from Starbucks. The hallmark of these promotions is that a customer is enticed to visit Starbucks a number of times, and then rewarded…

I’m announcing that the StarbucksMelody book is now available! You will love this book. It’s not a conversion of blog to book, rather it contains almost entirely new material. This…

Starting May 13, 2014, you can buy a copy of the highly-anticipated book  Tales of the Siren: A StarbucksMelody. Look for Tales of the Siren on Amazon.com, Nook publishing, Smashwords,…

I was browsing a Facebook group, and saw a post from a barista who was irked at this scenario: The customer complained that his or her beverage was wrong but…