My Starbucks Rewards: January 5, 2010 is the big day

About 14 months ago, Starbucks launched a program called a Gold Card.  Under the 2008-2009 version of the Gold Card, officially announced in October, and available for customers to purchase as  of November 4, 2008, customers paid $25.00 annual fee to receive ten-percent off all their purchases for the year.  Click here for the official Starbucks press release about the 2008 version of the Gold Card.  Additionally, customers received various coupons in the mail, available only to Gold Card holders.  This was a fabulous program for the highly loyal customer buying multiple items at a time, and frequenting Starbucks perhaps a dozen a more times in one month. For the infrequent customer who came in, bought a soy latte, once in a week, this offer made no sense.  Unfortunately, only about 20% of the Starbucks customer base falls under the “super regular” category, though they spend in numbers far in excess of their 20 percent proportion of total customers.

Most people paid $25 for the Gold Card. Three very small groups of customers received free Gold Cards from Starbucks. (See USA Today article about Gold Card). First a few thousand customers were sent Gold Cards early – presumably the highest spending group of customers. Second, stores received three Gold Cards that the store manager could give away to a favorite customer.  Third, a very very tiny group of customers who were highly loyal mystarbucksidea.com participants received their Gold Card free for their loyal participation at mystarbucksidea.com.

Overwhelmingly, hundreds of thousands of people paid $25 for their Gold Card.  Starbucks has never told us how many people bought the card, but I’ve often guessed that the number was above half a million but below one million.

For many people, their Gold Card discount of ten percent off their purchases comes to an end on January 5, 2010.  Starbucks is eliminating the old version of the Gold Card in favor of a new version called “My Starbucks Rewards”.  Your Gold Card discount ends one year from purchased and activated, or January 5, 2010, whichever is the later date of the two.  However, in all cases, the old version of the Gold Card with ten-percent discount ends on December 31, 2010.

The new version of the rewards program allows participants to collect “stars” per transaction, and upon reaching 15 “stars,” the participant is mailed a coupon for a free beverage.

The new version of the program consolidates the previous registered card rewards (free soy milk, free syrups, 2 hours of wi-fi, tall drink when buying one pound of beans) into one card.  No longer does anyone have to carry two cards.

Of course the obvious problem with the new program is that the reward is a “per transaction” and has no relationship to dollars spent.  Thus, there is now a disincentive to grab a second item at the register.  In addition, the best case scenario is a delayed beverage coupon. Some will get lost in the mail no doubt, forgotten, destroyed… you name it.  The new program is still a great program for the group of customers who don’t buy very much and just want their tall soy vanilla latte and to be in and out the door. However, the new program is a definite step down in benefits for the “super regular” group of customers.

For more conversation on the new My Starbucks Rewards, be sure to visit the Starbucks blogs.  There have been 3 official blog posts about it:

On a personal note, I’ve been a Starbucks customer long enough that a change of reward programs isn’t going to make me stop going to Starbucks. I don’t change my stripes so easily. I was around long before anyone dreamed up the idea of a ten-percent discount, and I will be around afterward. One single year of a ten-percent discount after being a customer for about 18 to 20 years (I don’t remember when I first found Starbucks but I moved to Seattle in 1989) represents just a “fluke” year in my history.  The new program will perhaps help me control how much money I spend at Starbucks since there is now a reason not to grab a second item at the register. No more buying 8 pounds of coffee at once and using it for twitter contests:  The new program will reward a large purchase still with “one star” unless the register barista rings each item separately, which is only going to cause headaches at the register.  In an odd way, I’m looking forward to Starbucks giving me a reason to spend less. I spent more, sometimes to excess, with the ten-percent off discount. 2010 will be the year that StarbucksMelody doesn’t spend so much at Starbucks.

And now, the doors open to your comments on the new My Starbucks Rewards program…

P.S. I had a previous blog post on My Starbucks Reward when it was first announced. Click here for the previous blog topic.

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104 Comments

  1. Hsien
    Jul 31, 2010 @ 14:08:26

    Yap, i’ve already registered my card long time. i also received my gold card from starbucks several months ago,and therefore i’m sure my address is correct. that’s why i confuced with this situation. I think i need to talk to someone. But how can i get the corporate headquarter’s phone number?thanks…..

  2. Steve
    Jul 31, 2010 @ 14:21:29

    It already gave it to you above but I’ll translate it for you. Here it is in a better format: 800-782-7282. The phone company just ignores the last two letters. Good luck!

  3. Melody
    Jul 31, 2010 @ 14:54:32

    @Hsien – Hi there and welcome to the blog! Hope you poke around a little. I’ve been meaning to respond but swamped right now. As I write this I’m in Sacramento briefly. I only want to suggest a couple more resources. If you use twitter you can follow the official “Starbucks Card” twitter profile at @StarbucksCard and ask “Natalie” on the Starbucks team (Natalie works for Starbucks) questions. One more idea is that you can send an email to rewards@Starbucks.com. I hope that helps!

    I use the Starbucks Card website – https://www.starbucks.com/card to look at my reward history and figure out how many coupons I’ve earned. I’ve earned so many that it is hard for me know how many I’ve received because in January of this year I didn’t keep track of anything. But per the website I’ve earned over 50 drink coupons since January 5, 2010, and at this time I’m missing some, but I’ve been assured by the Starbucks Card team that they’re researching this. I used the email address rewards@Starbucks.com

    Good luck!

  4. louis
    Nov 17, 2010 @ 10:27:24

    i received only one free drink coupon in the mail, when i earned more than 6 last month, i called and complaint, the coupon still pending.

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